Digital Fulfillment Lead: Service, Training & Ops Coach

Walmart; Smiths Falls; Hybrid; CAD 24,000 - 34,000; Full time

Job summary

Walmart in Smiths Falls, ON is hiring to support Digital department operations and leadership. The role emphasizes customer service, team coordination, and training to develop associates while ensuring tasks are completed efficiently on the sales floor.

Minimum wage starts at 20.85 CAD per hour; location is Smiths Falls, Ontario. The position involves collaboration with store management, safety practices, and participation in daily team briefings.

Qualifications

• Provides excellent customer service by greeting customers, promoting items and resolving issues.
• Leads daily huddles, communicates updates, and tracks productivity with the team.
• Develops associates through teaching and training opportunities.

Responsibilities

• Deliver customer service, assist with product searches, and resolve inquiries.
• Coordinate task completion and delegate duties per priorities.
• Maintain department presentation and in-stock levels, note deficiencies.
• Communicate clearly with associates; lead shift meetings and track goals.
• Review schedules with People Lead and assign coverage as needed.
• Coach and train associates, supporting recruiting and growth conversations.

Skills

Customer service

Team coordination

Training delivery

Job description

Walmart in Smiths Falls, ON is hiring to support Digital department operations and leadership. The role emphasizes customer service, team coordination, and training to develop associates while ensuring tasks are completed efficiently on the sales floor.

Minimum wage starts at 20.85 CAD per hour; location is Smiths Falls, Ontario. The position involves collaboration with store management, safety practices, and participation in daily team briefings.