Digital Fulfillment Lead: Team Coach & Customer Champion

Walmar; Canada; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a Retail Operations Associate in Smiths Falls, Ontario. The role focuses on delivering outstanding customer service, promoting products, locating merchandise, and guiding purchase decisions to satisfy shoppers.

The position supports department leadership by coordinating tasks, supervising daily picking and dispensing activities, and ensuring timely execution of priorities from the Digital Fulfillment Coach and Store Management. Training and safety are emphasized.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Job description

Walmart Canada is seeking a Retail Operations Associate in Smiths Falls, Ontario. The role focuses on delivering outstanding customer service, promoting products, locating merchandise, and guiding purchase decisions to satisfy shoppers.

The position supports department leadership by coordinating tasks, supervising daily picking and dispensing activities, and ensuring timely execution of priorities from the Digital Fulfillment Coach and Store Management. Training and safety are emphasized.