(CAN) Digital Fulfillment Team Lead

Walmart Canada; Eastern Ontario; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Cornwall, ON is seeking an individual to assist in the Digital Fulfillment area. The role emphasizes customer service, task coordination, and supporting store operations.

You will help promote products, assist with picking/dispensing, and contribute to a safe and productive work environment. Experience in customer-focused roles is valued, and training will be provided.

Qualifications

• Age – 16 or older.

Responsibilities

• Provide excellent customer service by greeting customers, promoting products, locating merchandise and assisting with purchases.
• Coordinate daily tasks and assist with picking and dispensing activities per priorities from the Digital Fulfillment Coach and Store Management.
• Monitor department presentation and stock, note deficiencies and implement corrective actions.
• Lead daily Team Huddle, communicate updates, set goals, and track productivity with associates.
• Review schedules with People Lead and assign coverage as needed across store areas.
• Identify training opportunities and develop associates through teaching and coaching.
• Maintain a safe, clean work environment following company policies and safety procedures.
• Complete GTA/Workday tasks and support Management.
• Assist with recruitment and growth conversations for Associates with Coach/People Lead.

Skills

Customer service

Communication

Leadership

Job description

Position Summary

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

420 Ninth St W, Cornwall, ON K6J 0B3, Canada

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.