(CAN) Digital Fulfillment Team Lead

Walmar; Eastern Ontario; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmar in Cornwall, Ontario is hiring for a position supporting the Digital department and store operations. The role focuses on customer service, task coordination, training, and compliance with safety standards to ensure a high level of service and efficient processes on the floor.

Responsibilities include leading daily briefings, ensuring productive work, supervising scheduling, and assisting in recruiting and team development.

Qualifications

• Age 16 or older.
• Experience in customer service preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with purchases.
• Coordinate daily tasks and support from the Digital Fulfillment Coach and Store Management.
• Lead daily team huddle, share updates, and track productivity.
• Assist in scheduling, training, and coaching associates; support recruiting as needed.

Skills

Customer Service

Team Leadership

Communication

Training & Coaching

Job description

Position Summary...Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.5. Review completed schedules with People Lead.6. Assign Associates to support with coverage and availability tasks in all areas of the store.7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $20.85.Le taux horaire minimum pour ce poste débute à 20.85.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…420 Ninth St W, Cornwall, ON K6J 0B3, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .