(CAN) Digital Fulfillment Team Lead

Walmart; Smiths Falls; Hybrid; CAD 24,000 - 34,000; Full time

Job summary

Walmart in Smiths Falls, ON is hiring to support Digital department operations and leadership. The role emphasizes customer service, team coordination, and training to develop associates while ensuring tasks are completed efficiently on the sales floor.

Minimum wage starts at 20.85 CAD per hour; location is Smiths Falls, Ontario. The position involves collaboration with store management, safety practices, and participation in daily team briefings.

Qualifications

• Provides excellent customer service by greeting customers, promoting items and resolving issues.
• Leads daily huddles, communicates updates, and tracks productivity with the team.
• Develops associates through teaching and training opportunities.

Responsibilities

• Deliver customer service, assist with product searches, and resolve inquiries.
• Coordinate task completion and delegate duties per priorities.
• Maintain department presentation and in-stock levels, note deficiencies.
• Communicate clearly with associates; lead shift meetings and track goals.
• Review schedules with People Lead and assign coverage as needed.
• Coach and train associates, supporting recruiting and growth conversations.

Skills

Customer service

Team coordination

Training delivery

Job description

Position Summary...

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do...

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• 3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• 4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• 5. Review completed schedules with People Lead.
• 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• 7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada