Desktop Support

ROSS; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leader in Health and Fitness publishing is seeking a Desktop Support person in Mississauga, Canada. The role involves overseeing the technical helpdesk, providing leadership, and identifying technical gaps. Candidates should have experience with both PC and Mac environments, possess strong technical skills, and have at least 5 years in a helpdesk/support environment. Technical certifications are an asset.

Benefits

$500 referral fee for successful referrals

Qualifications

• Experience with both PC and Mac environments.
• 5 years of experience in a helpdesk/support environment.
• Technical certifications are an asset.

Responsibilities

• Oversee the technical helpdesk and provide leadership to staff.
• Identify technical gaps and recommend solutions to senior management.
• Maintain knowledge of systems software, hardware and service offerings.

Skills

Organizational skills

Interpersonal skills

Communication skills

Technical skills in internet technology

Understanding of networks

Knowledge of protocols and hardware

Job description

Our client, a leader in Health and Fitness publishing is looking for a desktop support person.

Responsibilities

• Oversee the technical helpdesk and provide leadership to staff.
• Identify technical gaps and recommend solutions to senior management.
• Maintain a working knowledge of the systems software, hardware and service offerings as well as stay abreast of the current trends in the marketplace.

Qualifications

• Experience with both PC and Mac environment.
• 5 years experience in a helpdesk/support environment.
• Excellent organizational, interpersonal and communication skills.
• Strong technical skills – internet technology, understanding of networks, protocols and hardware is a must.
• Technical certifications an asset.

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $500 referral fee. Click http://www.getROSS.com/referral_fee.php for more details.