Deputy Administration Manager

InHealth Group; Halifax; On-site; CAD 80,000 - 100,000; Part time

Job summary

A Healthcare Service Provider is seeking a Deputy Administration Manager for Diabetic Eye Screening. The role, based in Halifax or Middlewich, involves managing Failsafe services, liaising with hospital teams, and ensuring patient safety through efficient tracking and oversight. The ideal candidate will possess strong organizational skills and experience in customer service. This part-time position offers an annual salary of £26,250 FTE, working 22.5 hours per week.

Qualifications

• Experience delivering high-quality customer service.
• Understanding of patient confidentiality and data protection.
• Comfortable conducting audits and producing reports.

Responsibilities

• Liaise with hospital teams to support effective delivery of Failsafe services.
• Manage local Failsafe Team and provide training.
• Track patients throughout the screening pathway.
• Conduct audits and maintain oversight of pathways.
• Assist Failsafe Manager and deputise in their absence.

Skills

Strong organisational skills

Excellent attention to detail

Clear verbal communication

Clear written communication

Experience in customer service

Job description

Role: Deputy Administration Manager – Diabetic Eye Screening

Location: Leeds & Mid Yorkshire – the role can be based in our Halifax or Middlewich office.

Salary: £26,250 FTE; £15,750 pro rata. This is a part-time role, working 22.5 hrs per week.

InHealth is a proud provider of Diabetic Eye Screening Programmes (DESP) across England, delivering high‑quality services to approximately 1.7 million patients through 15 programmes. Our fully managed service covers the complete DESP pathway and complies fully with national standards and best practice.

We are now seeking a dedicated individual to join our Failsafe Team. This team plays a crucial role in ensuring patient safety by monitoring pathways, managing onward referrals to the Hospital Eye Service (HES), and putting corrective processes in place whenever an issue or delay is identified. Your work will support the smooth running of the programme and help safeguard the quality and accuracy of our services.

What You Will Do

• Liaise with hospital teams to support the effective delivery of Failsafe services.
• Manage your local Failsafe Team and provide training on our software systems.
• Track patients throughout the screening pathway and ensure timely referrals to HES.
• Conduct audits and maintain oversight of patient pathways to ensure safety and compliance.
• Assist the Failsafe Manager and deputise in their absence, including attending Programme Board meetings.
• Collaborate with HES Secretaries, Consultant Ophthalmologists, screeners, GP practices, optometrists, and patients.
• Carry out regular data quality checks and validate programme performance.
• Identify and report serious incidents, near misses, and procedural weaknesses.
• Produce clear and detailed reports for projects and internal performance meetings.
• Stay updated with national guidelines and contribute to continuous improvements within the programme.

About You

You are an organised, detail-focused individual who thrives in a fast-paced environment. You are confident communicating with a wide range of stakeholders and can manage sensitive information with professionalism. You remain calm under pressure, work well within a team, and are motivated to ensure the highest levels of patient safety.

Requirements

• Strong organisational skills and excellent attention to detail.
• Experience delivering high-quality customer service.
• Understanding of patient confidentiality and data protection.
• Clear verbal and written communication skills.
• Comfortable conducting audits and producing reports.

Experience (desirable)

• Previous experience in healthcare failsafe operations.
• Familiarity with NDESP standards, NSC guidelines, NICE, and NSF.
• Experience using qualitative and quantitative research methods.
• Background in a healthcare environment.

Attributes

• A supportive and reliable team player.
• Calm, focused, and resilient in challenging situations.
• Hardworking, dedicated, and highly organised.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.