Department Supervisor

J.D. Irving, Limited; Gander; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail organization is seeking a Department Manager in Gander, Newfoundland and Labrador. This role involves leading a team to drive sales, manage inventory, and ensure excellent customer service. Candidates should have strong leadership and organizational skills, preferably with previous retail experience. The company offers wellness programs, employee assistance plans, and growth opportunities within the organization.

Benefits

Wellness Program

Employee and Family Assistance Plan

Employee Discounts

Medical, Dental, Vision, RRSP Matching, and PTO benefits

Growth and development opportunities

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.
• Drive sales by actively engaging with customers and analyzing performance metrics.
• Communicate priorities clearly to associates and ensure they have needed tools and support.
• Coach and develop team members through feedback and performance conversations.
• Resolve associate and customer concerns professionally.

Skills

Team leadership

Organizational skills

Problem-solving skills

Customer service

Retail sales experience

Job description

Overview

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.
• Product knowledge within the department is considered an asset.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA-approved steel-toed footwear is required while on shift.
• Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.
• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
• Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.