Dental Administrator

Howe Dental; Vancouver; On-site; CAD 28,000 - 39,000; Part time

Job summary

Howe Dental in Vancouver, BC is seeking a friendly Dental Administrator to join our patient-focused team. The part-time role covers reception, scheduling, billing, and patient communications, with Wednesdays and Fridays as starting days and extra hours based on clinic needs.

You will manage appointments, handle calls, maintain patient records in ClearDent, process insurance claims, and support the clinical team to ensure a smooth, welcoming patient experience in a busy practice.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with ClearDent dental practice management software is required.
• Excellent verbal and written communication skills.
• Strong customer service skills and a patient-first approach.
• Highly organized, detail-oriented, and able to manage multiple priorities in a busy dental practice.
• Friendly, reliable, professional, and proactive, with a strong sense of accountability.
• A collaborative team player who contributes to a positive and respectful workplace.
• Ability to communicate in multiple languages is highly preferred.
• Clinical or dental assisting background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Manage and optimize the daily appointment schedule to maximize productivity and minimize scheduling gaps.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, rescheduling, and cancellations.
• Proactively manage cancellations and short-notice openings by contacting patients and encouraging them to maintain their appointments.
• Effectively manage the recall and continuing-care system to support patient retention and ongoing oral health.
• Maintain accurate and up-to-date patient records, charts, and contact information.
• Process referral letters and patient correspondence from healthcare providers, ensuring proper documentation and follow-up.
• Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries professionally.
• Communicate appointment details and treatment-related information clearly and courteously.
• Collaborate with the clinical team to ensure smooth daily operations and an exceptional patient experience.

Skills

Dental administration

Customer service

Communication skills

Organized

Multilingual (preferred)

Tools

ClearDent

Job description

At Howe Dental, we are committed to providing exceptional dental care in a welcoming, patient-focused environment. We believe in building lasting relationships with our patients and creating a positive experience at every visit.

We are looking for a friendly, organized, and proactive Dental Administrator to join our team. The ideal candidate has previous dental administration experience, excellent communication skills, and a genuine passion for providing outstanding patient service.

Join an experienced and supportive team that values mutual respect, collaboration, and a positive workplace culture.

POSITION & SCHEDULE

• Part-time position, with Wednesdays and Fridays as the required starting days.
• Flexibility to work additional days of the week is available.
• Opportunity for additional hours based on availability and clinic needs.

YOUR ROLE

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Manage and optimize the daily appointment schedule to maximize productivity and minimize scheduling gaps.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, rescheduling, and cancellations.
• Proactively manage cancellations and short-notice openings by contacting patients and encouraging them to maintain their appointments.
• Effectively manage the recall and continuing-care system to support patient retention and ongoing oral health.
• Maintain accurate and up-to-date patient records, charts, and contact information.
• Process referral letters and patient correspondence from healthcare providers, ensuring proper documentation and follow-up.
• Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries professionally.
• Communicate appointment details and treatment-related information clearly and courteously.
• Collaborate with the clinical team to ensure smooth daily operations and an exceptional patient experience.

ABOUT YOU

• Minimum 1 year of dental administration experience is required.
• Experience with ClearDent dental practice management software is required.
• Excellent verbal and written communication skills.
• Strong customer service skills and a patient-first approach.
• Highly organized, detail-oriented, and able to manage multiple priorities in a busy dental practice.
• Friendly, reliable, professional, and proactive, with a strong sense of accountability.
• A collaborative team player who contributes to a positive and respectful workplace.
• Ability to communicate in multiple languages is highly preferred.
• Clinical or dental assisting background is considered an asset.

WHY JOIN HOWE DENTAL?

• Work alongside an experienced and supportive dental team.
• Be part of a workplace built on mutual respect, collaboration, and professionalism.
• Contribute to a positive patient experience and a well-organized practice.
• Join a team that values reliability, initiative, and long-term working relationships.

If you are an experienced Dental Administrator who enjoys working with patients, takes pride in staying organized, and thrives in a collaborative environment, we would love to hear from you!