Dental Receptionist - Collins Bay Dental

Dentalcorp Health Services LTD.; Kingston; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

RRSP matching

Total rewards package

Employee and Family Assistance Program

Job summary

Collins Bay Dental in Kingston is seeking a Dental Administrator to welcome patients, manage appointments, and handle billing and records with a friendly, professional approach. The role supports seamless patient experiences in a fast-paced clinic environment.

The ideal candidate has at least 1 year of dental administration experience, familiarity with dental software, and a proactive, detail-oriented mindset to contribute to practice growth and patient care.

Qualifications

• Minimum 1 year of Dental Administration experience required.
• Experience with dental software programs required.
• Clinical background is an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize and file patient records and charts.
• Proactively manage potential cancellations and address objections to keep appointments.
• Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries.

Skills

Dental software

Customer service

Tools

Dental software programs

Job description

Get to Know Us:

At Collins Bay Dental, we're proud to provide compassionate, comprehensive dental care to individuals and families in Kingston and the surrounding community. Our team is committed to creating a welcoming, professional environment where patients feel comfortable and valued from the moment they walk through our doors. We believe that exceptional patient experiences begin with a strong, collaborative team that takes pride in what they do. As a growing practice, we value teamwork, communication, professionalism, and a positive attitude. Our Dental Administrators play an important role in creating a seamless patient experience while supporting the day-to-day success of the practice. If you enjoy working with people, thrive in a fast-paced environment, and are looking to join a team that values both its patients and its people, we'd love to hear from you.

Schedule:

Monday- Friday: 8.00am - 5.00pm

What Sets Us Apart:

Grow Without Limits:

We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms

Brilliant Rewards:

Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

Build Your Career with Us:

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

Culture & Flexibility:

Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $23-$26/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

While we thank all applicants for their interest, only those selected for further consideration will be contacted.

Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes.

We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.