Customs Release Specialist

FedEx Express México; Toronto; On-site; CAD 36,000 - 53,000; Full time

Job summary

FedEx Trade Networks Canada is seeking a detail-oriented Customs Release Clerk to gather information, assess documentation and process entries for clearance, monitoring transactions for rejects and release, and ensuring data accuracy in the broker system. The role requires strong customer service skills, excellent communication, and proficiency with MS Office/Outlook.

A High School Diploma and at least 1 year of related customs brokerage experience are required; ability to interact with carriers

Qualifications

• High School Diploma required.
• Minimum of 1 year experience in customs brokerage and release.
• Ability to understand and interpret documentation related to the customs brokerage field.
• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system.
• Excellent communication, organization, inter-personal, problem solving skills are required.
• Ability to interact with a wide range of customers, carriers and brokers.

Responsibilities

• Gathers information, assesses documentation and processes entries for clearance.
• Monitors transactions for rejects, acceptance and release.
• Records data in broker system and transmits entry to CBSA to obtain release of shipment.
• Ensures all data is correct as per documentation/notice from carrier and/or customer.
• Responds to all customer queries and provides excellent customer service.
• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Education

High School Diploma

Tools

MS Office

Outlook

AS 400

Fax machine

Photocopiers

Printers/Scanners

Job description

FedEx Trade Networks Canada is seeking a detail-oriented Customs Release Clerk to gather information, assess documentation and process entries for clearance, monitoring transactions for rejects and release, and ensuring data accuracy in the broker system. The role requires strong customer service skills, excellent communication, and proficiency with MS Office/Outlook.

A High School Diploma and at least 1 year of related customs brokerage experience are required; ability to interact with carriers