CA066: Release Analyst

FedEx Express México; Toronto; On-site; CAD 36,000 - 53,000; Full time

Job summary

FedEx Trade Networks Canada is seeking a detail-oriented Customs Release Clerk to gather information, assess documentation and process entries for clearance, monitoring transactions for rejects and release, and ensuring data accuracy in the broker system. The role requires strong customer service skills, excellent communication, and proficiency with MS Office/Outlook.

A High School Diploma and at least 1 year of related customs brokerage experience are required; ability to interact with carriers

Qualifications

• High School Diploma required.
• Minimum of 1 year experience in customs brokerage and release.
• Ability to understand and interpret documentation related to the customs brokerage field.
• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system.
• Excellent communication, organization, inter-personal, problem solving skills are required.
• Ability to interact with a wide range of customers, carriers and brokers.

Responsibilities

• Gathers information, assesses documentation and processes entries for clearance.
• Monitors transactions for rejects, acceptance and release.
• Records data in broker system and transmits entry to CBSA to obtain release of shipment.
• Ensures all data is correct as per documentation/notice from carrier and/or customer.
• Responds to all customer queries and provides excellent customer service.
• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Education

High School Diploma

Tools

MS Office

Outlook

AS 400

Fax machine

Photocopiers

Printers/Scanners

Job description

Company: FedEx Trade Networks Canada

Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada

Scheduled Weekly Hours: 37.5 Worker Type: Employee

Posting Start Date: 10-15-26 Posting Close Date: 11-14-2026

Job Family: FTN: Release & Classification Support

Position Summary

Total Base Pay Range - $35,587.50 - $53,484.00 CAD Annual Monday - Friday: 08:00AM to 04:00PM

CUSTOMS RELEASE

• Gathers information, assesses documentation and processes entries for clearance


• Monitors transactions for rejects, acceptance and release


• Records data in broker system and transmits entry to CBSA to obtain release of shipment


• Ensures all data is correct as per documentation/notice from carrier and/or customer


• Responds to all customer queries and provides excellent customer service


• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel

OTHER DUTIES

• Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with


• Maintains a general inventory of supplies and necessities


• Checks all incoming faxes and distributes to the correct department/personnel


• Performs any other duties as advised by the Supervisor/Manager


• High School Diploma required


• Minimum of 1 year experience in a related field of Customs Brokerage and Release


• Ability to understand and interpret documentation related to the Customs Brokerage field.


• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system


• Excellent communication, organization, inter-personal, problem solving skills are required


• Ability to interact with a wide range of customers, carriers and brokers

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.

Our Core Values

• To act with honesty and integrity.


• To treat everyone we encounter with dignity and respect.


• To do “Absolutely, Positively Whatever It Takes” to satisfy customers.


• To create a workplace that stimulates creativity and innovation.


• To strive for the highest levels of efficiency in all that we do.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

FedEx Trade Networks, and its predecessor companies, have more than 100 years of experience in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Trade Networks has the resources and support to help customers of all sizes navigate the intricacies of shipping goods globally. We are the high-tech solution for international shipping and customs brokerage. Our global teams, firmly in place, assist customers of all sizes to solve the intricacies of shipping goods globally. Within FedEx Trade Networks is Transport & Brokerage that provides full-service customs brokerage, global ocean and air cargo distribution, North American Transportation and Distribution and other value-added services involved in shipping goods. This is an exceptional chance for you to build your career with the industry leader in comprehensive global cargo distribution, customs brokerage services and e-commerce solutions. We are growing our global network and our expansion has given rise to the need for experienced and qualified professionals. We offer an excellent salary with a comprehensive package of benefits.