CAC066: Release Analyst

FedEx Express México; Vancouver; On-site; CAD 36,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

FedEx Trade Networks Canada seeks a skilled Customs Release professional to verify shipment information, monitor releases, and maintain tracking logs. You will interact with customers, carriers, and brokers to ensure timely clearance and accurate documentation.

The role requires at least 1 year in customs brokerage/release, strong MS Office skills, and good communication. Flexible workplace and comprehensive benefits are offered.

Qualifications

• High School Diploma required.
• Minimum of 1 year experience in a related field of Customs Brokerage and Release.
• Ability to understand and interpret documentation related to the Customs Brokerage field.
• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system.
• Excellent communication, organization, inter-personal, problem solving skills are required.

Responsibilities

• Verify the accuracy and completeness of shipment information against customer instructions, carrier notices, and supporting documentation.
• Monitor shipment status, customs releases, rejects, and exceptions, taking appropriate action to resolve issues and minimize delays.
• Retrieve and review Advanced Clearance Reports for Ports 821 and 701 using Power BI Advanced Query & Aging reports.
• Maintain and update shipment tracking logs, ensuring accurate recording of releases, acceptances, broker changes, and shipment exceptions.
• Review FBC shipments daily and identify FTN shipments requiring communication and documentation for transportation teams.
• Investigate broker kickbacks, shipment reassignments, and clearance discrepancies, ensuring records are updated and shipments are directed to the appropriate broker.
• Add and maintain operational notes within internal systems to support warehouse operations, brokerage teams, and shipment visibility.
• Review aging reports received from warehouse teams and take necessary actions to update shipment statuses and support freight movement.
• Respond promptly to customer inquiries via phone and email, providing accurate shipment status updates and exceptional customer service.
• Coordinate communication between customers, carriers, warehouses, customs brokers, and internal operational teams to ensure seamless freight processing.
• Manage incoming calls, gather required information, and direct inquiries to the appropriate personnel or department.
• Prepare and distribute operational reports, including the weekly FedEx Ground Trailer Report, by compiling daily manifest data and maintaining reporting spreadsheets.
• Maintain accurate records, logs, and electronic files to support operational tracking and reporting requirements.
• Process and distribute incoming correspondence, emails, faxes, and operational documentation to the appropriate parties.
• Support general administrative functions and perform additional duties as assigned by management.

Skills

MS Office

Outlook

AS 400 system

Office equipment

Excellent communication

Organization

Inter-personal

Education

High School Diploma

Tools

MS Office

Outlook

AS 400 system

Job description

Company: FedEx Trade Networks Canada Address: 13777 Commerce Pkwy, Suite 240 V6V 2X3 Richmond,British Columbia Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 10-15-26 Posting Close Date: 11-14-2026 Job Family: FTN: Release & Classification Support Position Summary:

Total Base Pay Range - $35,587.50 - $53,484.00 CAD

CUSTOMS RELEASE

• Gathers information, assesses documentation and processes entries for clearance
• Monitors transactions for rejects, acceptance and release
• Records data in broker system and transmits entry to CBSA to obtain release of shipment
• Ensures all data is correct as per documentation/notice from carrier and/or customer
• Responds to all customer queries and provides excellent customer service
• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel

OTHER DUTIES

• Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with
• Maintains a general inventory of supplies and necessities
• Checks all incoming faxes and distributes to the correct department/personnel
• Performs any other duties as advised by the Supervisor/Manager
• High School Diploma required
• Minimum of 1 year experience in a related field of Customs Brokerage and Release
• Ability to understand and interpret documentation related to the Customs Brokerage field.
• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system
• Excellent communication, organization, inter-personal, problem solving skills are required
• Ability to interact with a wide range of customers, carriers and brokers

Key Responsibilities of the Role

Verify the accuracy and completeness of shipment information against customer instructions, carrier notices, and supporting documentation.

Monitor shipment status, customs releases, rejects, and exceptions, taking appropriate action to resolve issues and minimize delays.

Retrieve and review Advanced Clearance Reports for Ports 821 and 701 using Power BI Advanced Query & Aging reports.

Maintain and update shipment tracking logs, ensuring accurate recording of releases, acceptances, broker changes, and shipment exceptions.

Review FBC shipments daily and identify FTN shipments requiring communication and documentation for transportation teams.

Investigate broker kickbacks, shipment reassignments, and clearance discrepancies, ensuring records are updated and shipments are directed to the appropriate broker.

Add and maintain operational notes within internal systems to support warehouse operations, brokerage teams, and shipment visibility.

Review aging reports received from warehouse teams and take necessary actions to update shipment statuses and support freight movement.

Respond promptly to customer inquiries via phone and email, providing accurate shipment status updates and exceptional customer service.

Coordinate communication between customers, carriers, warehouses, customs brokers, and internal operational teams to ensure seamless freight processing.

Manage incoming calls, gather required information, and direct inquiries to the appropriate personnel or department.

Prepare and distribute operational reports, including the weekly FedEx Ground Trailer Report, by compiling daily manifest data and maintaining reporting spreadsheets.

Maintain accurate records, logs, and electronic files to support operational tracking and reporting requirements.

Process and distribute incoming correspondence, emails, faxes, and operational documentation to the appropriate parties.

Support general administrative functions and perform additional duties as assigned by management.

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We believe a diverse society is a stronger one.

We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

FedEx Trade Networks, and its predecessor companies, have more than 100 years of experience in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Trade Networks has the resources and support to help customers of all sizes navigate the intricacies of shipping goods globally. We are the high-tech solution for international shipping and customs brokerage. Our global teams, firmly in place, assist customers of all sizes to solve the intricacies of shipping goods globally. Within FedEx Trade Networks is Transport & Brokerage that provides full-service customs brokerage, global ocean and air cargo distribution, North American Transportation and Distribution and other value‑added services involved in shipping goods. This is an exceptional chance for you to build your career with the industry leader in comprehensive global cargo distribution, customs brokerage services and e-commerce solutions. We are growing our global network and our expansion has given rise to the need for experienced and qualified professionals. We offer an excellent salary with a comprehensive package of benefits.

• We offer an excellent salary with a comprehensive package of benefits.