Customs Coordinator

The Erb Group; Baden; On-site; CAD 42,000 - 65,000; Full time

Job summary

The Erb Group is seeking a Customs Coordinator to manage ACE/ACI manifests for drivers and provide support to dispatchers. Responsibilities include setting up Prior Notice, maintaining BorderConnect data, and communicating with customers and brokers.

The role emphasizes accuracy, organization, and teamwork in a fast-paced logistics environment. The position requires experience with MS Office and AS400, plus strong communication skills.

Qualifications

• Intermediate experience with MS Office (Excel, Word, Outlook).
• AS400 experience preferred.
• Knowledge of U.S. geography is an asset.
• Strong organization and time management skills.

Responsibilities

• Create ACE/ACI manifests for drivers and set up Prior Notice.
• Fax Prior Notice to Customs broker and confirm Prior Notice.
• Check inbound PARS and PAPS in system.
• Create and fix ACE/ACI using BorderConnect and send copies to drivers.
• Update and locate information on BorderConnect for drivers.
• Provide general support for dispatchers with drivers’ paperwork for ACI/ACE.
• Maintain ACE/ACI fax list and contacts; update monthly.
• Assist dispatch calls from customers and drivers; respond to inquiries.

Skills

MS Office

Excel

AS400

US geography

Organizational skills

Communication skills

Team player

Tools

BorderConnect

Job description

SUMMARY

The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers.

PRIMARY RESPONSIBILITIES

• Complete ACE/ACI manifests and set up Prior Notice
• Fax Prior Notice information to Customs broker and check Prior Notice website confirmation
• Check inbound PARS and PAPS in system
• Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers
• Update and locate information on BorderConnect for drivers
• Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE
• Update and maintain ACE/ACI Fax number list, generally once a month
• Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible
• Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork)
• Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed
• Maintain Master Customs Broker list along with Fax #’s and email contacts
• Create PARS/PAPS stickers and monitor supplies
• Complete other duties as assigned

REQUIREMENTS/QUALIFICATIONS

• Intermediate experience using MS Office (Excel, Word, Outlook)
• Experience with AS400 preferred
• Knowledge of U.S. geography considered an asset
• Strong organization, time management, and computer skills required
• Excellent verbal and written communication service skills
• Ability to work independently and as part of a team

WORKING CONDITIONS

• Position based on 45-hour week.