Import Coordinator

People Store Staffing; Toronto; On-site; CAD 52,000 - 70,000; Full time

Job summary

Our client in Toronto, Ontario is seeking an experienced Air Import / Inland Coordinator to manage air import and domestic truck shipments from origin through final delivery. You will ensure shipments are processed accurately, efficiently, and in compliance with customs regulations and company requirements.

Key responsibilities include coordinating air import shipments from booking to customs clearance, arranging domestic trucking, communicating with overseas agents and customers, preparing

Qualifications

• Two to three years of freight-forwarding or import experience.
• Strong attention to detail and communication skills.
• Ability to manage multiple shipments and deadlines in a fast-paced environment.

Responsibilities

• Coordinate air import shipments from booking through customs clearance to delivery
• Arrange domestic trucking and inland deliveries
• Communicate with overseas agents, air carriers, brokers, truckers, terminals and customers
• Provide customers with shipment updates and resolve issues
• Prepare MAWBs, HAWBs, arrival notices and other shipping docs
• File eManifests through the CBSA portal
• Coordinate customs clearance and PARS documentation
• Track shipments and manage delays, holds, inspections and exceptions
• Enter and maintain shipment data in the operating system
• Monitor milestones and transportation costs
• Ensure files are billed accurately and closed promptly
• Obtain and maintain proof of delivery documentation
• Work with sales and accounting for positive customer experience
• Provide coverage during team absences

Skills

Freight forwarding experience

Import coordinating

Communication skills

Organizational skills

Multitasking

Education

Education in supply chain or logistics

CIFFA certification (asset)

Dangerous Goods certification (asset)

Tools

Freight/logistics OS

CBSA portal

PARS system

Microsoft Office

Job description

Our client is seeking an experienced Air Import / Inland Coordinator to manage air import and domestic truck shipments from origin through final delivery. This position ensures shipments are processed accurately, efficiently, and in compliance with customs regulations and company requirements.

Key Responsibilities

• Coordinate air import shipments from booking through customs clearance and final delivery
• Arrange domestic trucking and inland deliveries
• Communicate with overseas agents, air carriers, customs brokers, truckers, terminals, and customers
• Provide customers with timely shipment updates and resolve operational issues
• Prepare and review MAWBs, HAWBs, arrival notices, customs documents, delivery orders, and other shipping documentation
• File eManifests through the CBSA portal
• Coordinate customs clearance and prepare PARS documentation
• Proactively track shipments and manage delays, holds, inspections, and other exceptions
• Enter and maintain accurate shipment information in the company’s operating system
• Monitor shipment milestones and transportation costs
• Ensure files are billed accurately and closed promptly
• Obtain and maintain proof of delivery documentation
• Work closely with the sales and accounting teams to provide a positive customer experience
• Provide operational coverage during the absence of other team members

Ideal Candidate

The successful candidate will have two to three years of freight-forwarding or import experience, strong attention to detail, and excellent communication and organizational skills. They must be comfortable managing multiple shipments, priorities, and deadlines in a fast-paced environment.

Education and Experience

• Minimum two years of experience in a freight-forwarding environment
• Education in supply chain, logistics, international transportation, or a related field is preferred
• CIFFA certification is considered an asset
• Dangerous Goods certification is considered an asset

Technical and Language Skills

• Strong written and verbal English communication skills
• Proficiency in Microsoft Office
• Previous experience using freight-forwarding or logistics operating systems
• Experience using the CBSA portal and filing eManifests

Required Document Knowledge

• PARS documentation
• Packing lists
• Arrival notices and documentation
• Delivery orders
• Proof of Delivery (POD)
• Shipment-related correspondence

Regular business hours apply; however, occasional work outside standard hours may be required based on operational needs.

Our client is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.