Customs Coordinator

The Erb Group; Mississauga; On-site; CAD 52,000 - 66,000; Full time

Job summary

The Erb Group in Mississauga is seeking a Customs Coordinator to create ACE/ACI manifests for drivers and provide support to dispatchers. You will manage Prior Notice, update BorderConnect, and liaise with customs brokers to resolve delays.

Responsibilities include maintaining broker lists, following up on paperwork, and ensuring accurate driver documentation. Strong MS Office and AS400 skills are preferred.

Qualifications

• Ability to use MS Office (Excel, Word, Outlook) proficiently.
• AS400 experience is preferred.
• Strong organizational and time management skills.
• Excellent written and spoken communication both with customers and internal teams.

Responsibilities

• Create ACE/ACI manifests and set up Prior Notice for drivers.
• Update and locate information on BorderConnect for drivers.
• Provide dispatch support with drivers’ paperwork for ACE/ACI.
• Contact customers and drivers regarding delays or missing paperwork.
• Maintain master lists of customs brokers, fax numbers and contacts.
• Assist dispatchers with driver-related paperwork and follow-ups.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Teamwork

Independent work

Attention to detail

Tools

MS Office

AS/400

BorderConnect

Job description

SUMMARY

The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers.

PRIMARY RESPONSIBILITIES

• Complete ACE/ACI manifests and set up Prior Notice
• Fax Prior Notice information to Customs broker and check Prior Notice website confirmation
• Check inbound PARS and PAPS in system
• Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers
• Update and locate information on BorderConnect for drivers
• Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE
• Update and maintain ACE/ACI Fax number list, generally once a month
• Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible
• Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork)
• Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed
• Maintain Master Customs Broker list along with Fax #’s and email contacts
• Create PARS/PAPS stickers and monitor supplies
• Complete other duties as assigned

REQUIREMENTS/QUALIFICATIONS

• Intermediate experience using MS Office (Excel, Word, Outlook)
• Experience with AS400 preferred
• Knowledge of U.S. geography considered an asset
• Strong organization, time management, and computer skills required
• Excellent verbal and written communication service skills
• Ability to work independently and as part of a team

WORKING CONDITIONS

• Position based on 45-hour week.