Customer Support Specialist - Growth & Benefits

Placements24; Kimberley; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid vacation and sick leave

Training and career advancement

Supportive team in Kimberley

Job summary

Placements24 is seeking a diligent Customer Support Officer to join its Kimberley team. This role delivers prompt, accurate, and satisfactory support for products and services, handling inquiries and resolving issues to enhance the customer experience.

You'll maintain records in the CRM, respond across phone, email and in-person channels, and escalate complex problems as needed. The ideal candidate has strong communication, attention to detail, and a genuine commitment to service excellence in a

Qualifications

• Proven experience in a customer support or related client-facing role.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and company policies.
• Investigate and resolve customer complaints and issues efficiently and courteously.
• Process customer requests, such as order modifications, returns, or account updates.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Escalate complex customer issues to appropriate departments for resolution.

Skills

Customer service

Communication

CRM software

Problem solving

Multitasking

Attention to detail

Job description

Placements24 is seeking a diligent Customer Support Officer to join its Kimberley team. This role delivers prompt, accurate, and satisfactory support for products and services, handling inquiries and resolving issues to enhance the customer experience.

You'll maintain records in the CRM, respond across phone, email and in-person channels, and escalate complex problems as needed. The ideal candidate has strong communication, attention to detail, and a genuine commitment to service excellence in a