Client Experience Specialist — Hybrid & Growth

Placements24; Kimberley; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Medical benefits

Retirement benefits

Career growth

Job summary

Placements24 in Kimberley, Canada is seeking a proactive Client Support Officer to deliver high-level client service. You will be the primary contact for clients, resolving issues through effective communication and problem-solving, and maintaining CRM records.

The role emphasizes teamwork, strong communication, and the ability to manage multiple priorities, with a hybrid work arrangement and growth opportunities.

Qualifications

• Experience in client support, account management, or customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and attention to detail.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work both in a team and independently.
• Bachelor's degree in a relevant field or equivalent experience is beneficial.

Responsibilities

• Manage and respond to client inquiries across multiple channels.
• Investigate root causes and resolve complex client issues.
• Provide clients with information on services, policies, and procedures.
• Maintain accurate client records and interaction logs in the CRM.
• Liaise with internal departments to ensure prompt problem resolution.
• Identify opportunities to improve the client support process and satisfaction.

Skills

Client support

Account management

Customer service

Communication

Problem-solving

CRM software

Helpdesk systems

Multitasking

Team work

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 in Kimberley, Canada is seeking a proactive Client Support Officer to deliver high-level client service. You will be the primary contact for clients, resolving issues through effective communication and problem-solving, and maintaining CRM records.

The role emphasizes teamwork, strong communication, and the ability to manage multiple priorities, with a hybrid work arrangement and growth opportunities.