Customer Support Representative Remote

Solutions360 Inc.; Ontario; Remote; CAD 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated Customer Support Representative for its fully-remote team. In this dynamic role, you'll assist customers in maximizing the benefits of their software, ensuring they receive top-notch support. With opportunities for growth within the Customer Success team, you will thrive in a collaborative environment that values your contributions. If you're passionate about customer service and eager to learn, this position offers a fulfilling professional journey with a focus on continuous improvement and career advancement.

Benefits

Comprehensive compensation

Benefits

Training programs

Work-life balance

Qualifications

• Ability to thrive in a fast-paced environment.
• Empathy and a customer-centric approach.
• Willingness to learn diverse business processes.

Responsibilities

• Assist customers in resolving issues related to Q360.
• Handle inbound support inquiries via email and phone.
• Maintain proactive communication with customers about support status.

Skills

Problem-solving skills

Analytical skills

Customer-facing experience

Excellent communication skills

Ability to multitask

Tools

SAP

Salesforce

AI tools like ChatGPT

Job description

Join to apply for the Customer Support Representative Remote role at Solutions360 Inc.

Join our visionary team at Solutions360 Inc., where we're seeking a dedicated Customer Support Representative to join our fully-remote team. Our mission is to become our customers' most valued business partner, leveraging our flagship software, Q360, to transform businesses and improve financial and operational performance.

Your Role: As a Customer Support Representative, reporting to the Manager of Customer Care, you'll support our diverse client base, ensuring they maximize the benefits of Q360. This role offers flexibility, engagement, and opportunities for growth within our Customer Success team, with potential advancement within 9-12 months.

Primary Responsibilities:

1. Assist customers in resolving issues related to Q360.
2. Handle inbound support inquiries via email and phone, prioritizing and guiding issues to resolution.
3. Document, investigate, and dispatch service calls promptly.
4. Maintain proactive communication with customers about support status.
5. Stay updated on product and process changes to meet evolving customer needs.

What We Look For:

• Ability to thrive in a fast-paced environment.
• Empathy and a customer-centric approach.
• Willingness to learn diverse business processes.
• Ability to quickly learn new systems and software.
• Responsible work ethic and positive attitude.
• Curiosity and drive for continuous improvement.

Required Competencies:

• Problem-solving and analytical skills.
• Ability to multitask and prioritize effectively under pressure.
• Customer-facing experience.
• Excellent written and spoken communication skills.

Bonus Skills:

• Experience with ERP or CRM software like SAP or Salesforce.
• Experience with AI tools such as ChatGPT.

Join Solutions360 Inc. to make a difference in a collaborative environment that values your ideas. We offer comprehensive compensation, benefits, and training. Balance work and life with us, and enjoy a fulfilling professional journey.

To apply: Send your Resume, a Personal Cover Letter, and optionally, a short (<2 min) personal cover video addressed to Laura Dempsey, HR Director, at [e-mail], explaining why you're the perfect fit for this role and our company. Using AI in your application is welcome if it is personalized.

Applications lacking a personal cover letter or video will not be considered. We will contact only those moving forward in the process. Good luck! We look forward to meeting you.

Company Description: For more about us, visit www.solutions360.com.