Claims Service Representative, National Accounts (Markham, Ontario Canada)

Company:

ClaimsPro LP
Remote - Claims Service Representative, National Accounts (Alberta Canada)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00 PM EST, Monday through Friday. Other duties may be required as needed.

Competencies required to succeed

• Professional demeanor and strong customer service skills
• Superior communication skills, both written and verbal
• Strong organizational skills with the ability to re-prioritize tasks and manage time effectively
• Team player with excellent interpersonal skills, capable of interacting at all levels within the organization
• Ability to work well under pressure and maintain composure in a fast-paced, changing environment
• Reliable and punctual
• Ability to meet set timelines
• Ability to work independently with minimal supervision
• High attention to detail, initiative, and drive to complete tasks within deadlines
• Demonstrated professionalism and work ethic

Responsibilities

Claims Set Up

• Claim creation in dedicated claims management system(s) as per account instructions
• Proper triage and timely assignment of claims with 95% accuracy
• Participation in email and phone queues
• Initial contact with relevant parties
• Billing and payment processing, including billing files within specified timeframes and accurate payments as instructed

Claims Support

• Handling claims inquiries from insureds, third-party insurers, and vendors
• Providing assistance with data entry, notes, police report orders, lien searches, and other related tasks

Account Management Support

• Handling correspondence for National Account employees and maintaining a catalog of electronic devices
• Supporting claim file management in Claims Management System(s)
• Completing data integrity tasks and updates
• Assisting with other requests from supervisors and management team

Required Education & Experience

• Post-secondary education in administration, insurance, or related fields is an asset
• Experience in an administrative support role, especially within the insurance industry, is an asset
• Experience working in a dynamic team environment
• Ability and willingness to learn new skills
• Proficiency with Microsoft Word and Excel
• Experience with reporting and data management is an asset
• Strong verbal and written communication skills in English
• Ability to work in a fast-paced environment
• Legal eligibility to work in Canada

Environment/Work Conditions

SCM Insurance Services and affiliates welcome applications from people with disabilities. Accommodations are available upon request during the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services does not accept unsolicited resumes from third-party recruiters and will not pay fees for such submissions. Resumes from candidates directly are welcomed.