Amazing Charts Technical Support Representative-1

Caretracker, Inc.; Ontario; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated support specialist to join their team. This role involves monitoring and responding to client inquiries through calls, chats, and emails, ensuring a high level of customer satisfaction. You'll assist clients with technical issues and create support documentation, all while maintaining a professional and polite demeanor. With options for remote work and a full range of employee benefits, this position offers a great opportunity to grow in a supportive environment. If you have excellent communication skills and a passion for helping others, this could be the perfect fit for you.

Benefits

Remote work options

Full range of employee benefits

Paid Vacation

Qualifications

• Excellent communication skills and a customer-focused attitude are essential.
• Ability to multi-task and prioritize assignments effectively.

Responsibilities

• Monitor and respond to incoming support calls, chats, and emails.
• Create and provide support documentation for clients.
• Assist clients with technical and product questions.

Skills

Customer-focused attitude

Verbal communication skills

Written communication skills

Multi-tasking

Prioritization

Basic understanding of Microsoft Windows

Familiarity with Microsoft Dynamics

Job description

• Monitors and answers incoming support calls, chats, and emails.
• Make outbound calls for waiting cases.
• Use remote login tools to assist clients with technical and product questions.
• Fixes issues when possible or escalates issues as needed.
• Maintains up to date case documentation of work performed and information provided to clients.
• May use documentation to help resolve issues.
• Creates and provides support documentation.
• Helps rollout software upgrades.
• Stay abreast on the latest developments in software.
• Other duties as assigned.

Required

• A polite and professional customer-focused attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and properly prioritize assignments in order of issue severity.
• Basic understanding of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics a plus.

What we offer

• remote work options
• Full range of employee benefits
• Paid Vacation

About us

Amazing Charts was founded in 2001 by a practicing family physician familiar with the challenges clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.