Customer Support Associate — Growth & Flexibility

Leon's Furniture; Hamilton; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental

Paramedical services

Career development opportunities

Job summary

The Brick in Hamilton is seeking a Customer Service Associate to join our service team. You will report to the Operations Manager and bring a friendly, customer-first attitude to a busy retail environment.

You will respond to inquiries, follow up on orders, and help build customer loyalty through exceptional support. The role offers a path for career development with a team that values collaboration and service excellence.

Qualifications

• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Skills

Team oriented

Multitasking

Microsoft Office

Exceptional communication

Flexibility

Education

High school diploma or equivalent

Job description

The Brick in Hamilton is seeking a Customer Service Associate to join our service team. You will report to the Operations Manager and bring a friendly, customer-first attitude to a busy retail environment.

You will respond to inquiries, follow up on orders, and help build customer loyalty through exceptional support. The role offers a path for career development with a team that values collaboration and service excellence.