Customer Success Representative

Altis Technology; Mississauga; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health and dental benefits after 90 + 

Pension plan

Three weeks of vacation

Five PTO days

Hybrid work model after training

Base salary CAD 60,000–65,000

Job summary

Altis Technology in Mississauga, ON is seeking a permanent Customer Service Representative to build relationships with B2B customers, own accounts and drive requests from inquiry to order completion using email, EDI and order-management tools, with hands-on product training. The role features a hybrid model after six weeks of onsite training (Mon–Fri, 8:00–4:30).

Base salary CAD 60,000–65,000 plus a 10% bonus, three weeks of vacation, five PTO days, health and dental benefits after 90 days, and

Qualifications

• 1+ year of B2B customer service, account support, order management or similar experience.

Responsibilities

• Own dedicated customer accounts and manage inquiries through to completion.
• Communicate with customers primarily via email and EDI systems, with ~5–6 calls per day.
• Partner with sales to support customer needs and participate in account meetings.
• Monitor a shared service inbox while balancing individual account responsibilities.
• Learn technical product information through comprehensive training.

Skills

B2B customer service

Account management

Order management

Communication skills

Tools

ERP systems

EDI

Order-entry

Job description

Location:

Mississauga, ON (Laird Road & Ridgeway Drive), Hybrid, 3 days onsite and 2 days remote after approximately 6 weeks of onsite training. Language: Strong written and spoken English required, French is preferred but not mandatory. Background Check Requirement: Criminal background check and validated professional references required.

About the Opportunity

Are you a customer service professional who enjoys building relationships, taking ownership of accounts and seeing requests through from start to finish? Were hiring a permanent Customer Service Representative to join a close-knit team within a well-established organization in the industrial distribution sector.

This isnt a traditional high-volume call centre role. Youll manage dedicated B2B customer accounts, work closely with sales representatives and support customers primarily through email, EDI and order-management systems. Youll also receive hands-on training to build specialized product knowledge, so previous industry experience isnt required.

Whats In It for You

Youll join a collaborative, personable team where dependability and ownership are valued.

• $60,000 to $65,000 base salary
• 10% bonus
• three weeks of vacation
• five additional PTO days
• health and dental benefits after 90 days
• a pension plan
• Monday-to-Friday, 8:00 a.m. to 4:30 p.m. schedule
• a hybrid work model after training

Your Responsibilities

• Youll take ownership of dedicated customer accounts, managing inquiries and orders through to completion.
• Youll communicate with customers primarily through email and EDI systems, with approximately five to six calls per day.
• Youll partner closely with sales representatives to support customer needs and may participate in account meetings.
• Youll monitor and respond to a shared customer service inbox while balancing your individual account responsibilities.
• Youll learn technical product information, including measurements and schematics, through comprehensive training.

Skills and Qualifications

• 1+ year of B2B customer service, account support, order management or similar experience.
• Experience owning or supporting customer accounts and following orders through to completion.
• Exposure to ERP, order-entry and/or EDI systems is an asset.
• Strong written and spoken English communication skills, with written and spoken French considered an asset.
• Technical aptitude, attention to detail and an ability to learn unfamiliar products and specifications.
• A dependable, accountable approach with strong relationship-building and collaboration skills.
• Ability to work fully onsite for approximately six weeks of training and three days per week thereafter.

Note from the Hiring Manager

Were looking for someone who takes real ownership of their customers, enjoys being part of a small team and is curious enough to learn the technical side of our products. You dont need to know our industry coming in, well teach you.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.