Commercial Operations Lead

Robertson & Company Ltd.; Scugog; On-site; CAD 80,000 - 90,000; Full time

Job summary

Robertson & Company Ltd. in Ontario is seeking a Commercial Operations Lead - Manufacturing to own the customer inquiry process and coordinate between sales, estimating, engineering, production, quality, finance, shipping, and logistics.

3 to 5 years in customer-facing roles in manufacturing is required; strong negotiation, communication, and ERP/CRM proficiency are essential. On-site in Uxbridge with potential travel offers a dynamic, cross-functional environment.

Qualifications

• 3 to 5 years in customer service or sales support within a manufacturing or industrial setting.
• Experience coordinating across sales, estimating, engineering, production and logistics.
• Strong business sense with a customer-first mindset and proactive approach.
• Proven negotiation and problem-solving skills in a fast-paced environment.
• Experience leading or mentoring others is a plus; ability to reinforce processes and accountability.

Responsibilities

• Own the customer inquiry process from initial request through resolution with clear ownership and timely follow-up.
• Coordinate between customers and internal teams including sales, estimating, engineering, production, quality, finance, shipping, and logistics.
• Provide day-to-day leadership to the Sales Support team, aligning priorities and reinforcing accountability.
• Anticipate customer needs and proactively resolve issues to improve response times.
• Support quoting and commercial activities by coordinating information and internal handoffs through to completion.
• Advocate for customers while balancing commercial priorities and internal capabilities.
• Identify gaps and help develop SOPs, templates, checklists, and standards for consistency and efficiency.
• Build strong customer relationships through responsiveness, negotiation, and follow-through.

Skills

Customer service

Sales support

Commercial operations

Inside sales

Estimating support

Manufacturing administration

ERP systems

CRM systems

Sage X3

Excel

Tools

Sage X3

ERP systems

CRM systems

Excel

Job description

Commercial Operations Lead - Manufacturing

Location:

$80,000 - $90,000 CAD (dependent on experience)

The Client:

Our client is a well-established global organization serving customers across the automotive and industrial sectors. With decades of innovation and a reputation for quality, they partner with leading manufacturers to deliver high-performance products that improve efficiency, productivity, and operational performance. This is an excellent opportunity to join a collaborative organization that values long-term customer relationships and invests in developing its people.

What you will achieve in this role:

• Own the customer inquiry process from initial request through resolution, ensuring clear ownership, timely follow-up, and professional communication.
• Act as a central coordination point between customers and internal teams including sales, estimating, engineering, production, quality, finance, shipping, and logistics.
• Provide day-to-day leadership and direction to the Sales Support team by aligning priorities, balancing workload, clarifying responsibilities, and reinforcing accountability.
• Anticipate customer needs and take a proactive approach to resolving issues, removing roadblocks, and improving response times.
• Support quoting and commercial activities by coordinating information, approvals, customer requirements, and internal handoffs through to completion.
• Advocate for customers while balancing commercial priorities, internal capabilities, timelines, and business requirements.
• Identify recurring service, quoting, communication, or process gaps and help develop practical SOPs, templates, checklists, and standards that improve consistency and efficiency.
• Build strong, long-term customer relationships through responsiveness, sound judgment, negotiation, problem solving, and consistent follow-through.

What you must bring to this role:

• 3 to 5 years of experience in customer service, sales support, commercial operations, inside sales, estimating support, manufacturing administration, or a related customer-facing coordination role.
• Experience within a manufacturing, industrial, distribution, or technical business environment, with an understanding of how customer requirements move through internal operational teams.
• Strong business acumen and a customer-first mindset, with the initiative and urgency to anticipate needs and drive work forward rather than waiting for direction.
• Demonstrated negotiation, customer advocacy, and problem-solving skills, with the ability to balance customer expectations with internal business requirements.
• Experience leading, coordinating, or mentoring others is preferred, along with the ability to reinforce processes, priorities, and accountability in a collaborative manner.
• Excellent communication, organization, prioritization, and follow-up skills, with the ability to manage multiple requests, deadlines, and stakeholders simultaneously.
• Strong Microsoft Office and Excel skills, plus experience working with ERP, CRM, quoting, or customer management systems. Experience with Sage X3 is an asset.
• An outgoing, adaptable, results-driven approach and the ability to work effectively in a fast-paced, cross-functional environment with changing priorities.
• Ability to work onsite in Uxbridge, Ontario, with flexibility around working hours and potential travel as required.

Only those who are qualified will be contacted.

This posting is for an existing vacancy and is intended to fill a current open position.

Additional Information

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive environment.