Strategic Accounts Manager: Growth & Client Success

ReturnPro LLP; Brantford; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

ReturnPro LLP in Brantford, Ontario seeks a Customer Success Manager to own client relationships from onboarding through renewal. You will ensure delivery aligns with commitments, track KPIs, and coordinate with operations to optimize the client experience.

The role requires proactive communication, a strong sense of business impact, and the ability to identify growth opportunities within accounts. You will collaborate across teams to maximize client value and revenue retention.

Qualifications

• Experience building and maintaining trusted client relationships.
• Ability to manage multiple accounts and drive outcomes.
• Strong communication and proactive status updates to clients.

Responsibilities

• Be the primary point of contact for assigned clients and build trust.
• Own delivery of the client experience, tracking KPIs and meeting commitments.
• Coordinate with operations to ensure timely and accurate fulfillment.
• Identify opportunities to deepen relationships and grow account value.
• Monitor gross margins and flag issues impacting profitability.
• Collaborate with Sales, Fulfillment, and Finance to drive revenue growth.

Skills

Relationship building

Account management

Client communication

Cross-functional collab

Data-driven decisions

Revenue growth

Job description

ReturnPro LLP in Brantford, Ontario seeks a Customer Success Manager to own client relationships from onboarding through renewal. You will ensure delivery aligns with commitments, track KPIs, and coordinate with operations to optimize the client experience.

The role requires proactive communication, a strong sense of business impact, and the ability to identify growth opportunities within accounts. You will collaborate across teams to maximize client value and revenue retention.