Senior SaaS Customer Success Leader

SPS Commerce, Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

SPS Commerce, Inc. in Toronto is seeking a Sr. Customer Success Manager to lead the post-sales journey, ensuring client value and adoption of SPS products.

You will build strategies, manage executive relationships, and drive renewal and expansion opportunities in a hybrid work setting. You will collaborate with finance, operations, and supply chain leaders to align goals, monitor usage, and deliver measurable outcomes.

Qualifications

• Bachelor’s degree or equivalent with 2+ years in Customer Success Management or 3–5 years in sales/account management.
• Experience with SaaS environments and SaaS clients.
• Ability to engage C-level and SVP executives and conduct executive reviews.
• Strong written and verbal communication, presentation, and time management.

Responsibilities

• Understand customers' business models and act as a trusted adviser to ensure partnerships.
• Create plans outlining success factors, metrics, targets, and recommendations.
• Deliver revenue recovery effectively, ensuring satisfaction, retention and value.
• Monitor account performance and drive adoption at low-usage accounts.
• Identify opportunities to expand scope or cross-sell services.
• Maintain forecasts of expansion revenue and renewal pipelines; report progress.
• Build relationships with finance, operations, and supply chain decision-makers.

Skills

Executive communication

Relationship building

Business acumen

Time management

Education

Bachelor’s degree or equivalent

Job description

SPS Commerce, Inc. in Toronto is seeking a Sr. Customer Success Manager to lead the post-sales journey, ensuring client value and adoption of SPS products.

You will build strategies, manage executive relationships, and drive renewal and expansion opportunities in a hybrid work setting. You will collaborate with finance, operations, and supply chain leaders to align goals, monitor usage, and deliver measurable outcomes.