Customer Success Ops Lead: Onboarding & Pro Services
Clio
14 days+
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Benefits offered by this job
Job summary
A leading legal tech company in Vancouver is seeking a Customer Success Operations Manager to enhance customer onboarding processes and ensure efficient resource utilization. The role demands over 8 years of experience in Customer Success Operations, with expertise in tools like Salesforce and ChurnZero. You will work closely with cross-functional teams to eliminate barriers and drive team success while leveraging technology for greater impact. A hybrid work model is embraced, encouraging innovation and efficiency.
Qualifications
- 8+ years experience in Customer Success Operations or Revenue Operations.
- Experience with onboarding and professional services tools.
- Strong business acumen related to Customer Success metrics.
- Ability to redesign processes leveraging AI and automation.
Responsibilities
- Identify and eliminate friction points in customer onboarding.
- Design systems for predictable delivery in Professional Services.
- Translate strategy into executable projects in collaboration with teams.
- Improve customer lifecycle by connecting cross-functional teams.
- Champion revenue operations process improvements.
Skills
Customer Success Operations
Project management
Data analysis
Communication skills
Process optimization
Tools
Salesforce
ChurnZero
Gainsight
Certinia
RocketLane
Job description
A leading legal tech company in Vancouver is seeking a Customer Success Operations Manager to enhance customer onboarding processes and ensure efficient resource utilization. The role demands over 8 years of experience in Customer Success Operations, with expertise in tools like Salesforce and ChurnZero. You will work closely with cross-functional teams to eliminate barriers and drive team success while leveraging technology for greater impact. A hybrid work model is embraced, encouraging innovation and efficiency.
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