Customer Success Ops: Strategy, Forecasting & Insights

Versapay; Canada; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Equal opportunity employer

Diversity and inclusion

Career growth opportunities

Job summary

A leading financial technology firm in Canada is seeking a Customer Success Operations Manager to drive operational excellence and enhance customer satisfaction. You will collaborate with various teams to develop scalable processes and optimize customer-related operations. The ideal candidate has a Bachelor’s degree and over five years of experience in revenue operations within a fast-paced Fintech or SaaS environment. This role requires strong strategic thinking, data fluency, and collaboration skills.

Qualifications

• 5+ years of experience in revenue operations or similar; preferably at a Fintech or SaaS company.
• Strong modeling skills in Excel and comfort with BI tools.
• Ability to work independently and thrive in a fast-paced environment.

Responsibilities

• Collaborate with Product, Marketing, Sales, and Operations.
• Own the optimization of customer-related processes.
• Leverage analytics to measure customer success KPIs.
• Drive alignment among leadership stakeholders.

Skills

Strategic thinking

Collaboration

Data fluency

Follow through

Education

Bachelor’s degree in Business Administration, Economics, Finance, or related field

Tools

Salesforce

Tableau

ZoomInfo

Salesloft

Gong

HubSpot

Calendly

Job description

A leading financial technology firm in Canada is seeking a Customer Success Operations Manager to drive operational excellence and enhance customer satisfaction. You will collaborate with various teams to develop scalable processes and optimize customer-related operations. The ideal candidate has a Bachelor’s degree and over five years of experience in revenue operations within a fast-paced Fintech or SaaS environment. This role requires strong strategic thinking, data fluency, and collaboration skills.