Customer Success Ops Lead: Onboarding & Pro Services
Clio
14 days+
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Benefits offered by this job
Job summary
A leading legal technology firm in Toronto is seeking a Customer Success Operations Manager to enhance its Revenue Operations Team. The ideal candidate will oversee customer onboarding and professional services, identifying friction points to improve efficiency and collaboration across teams. With 8+ years of experience in a similar role, you will utilize various tools and methodologies to implement data-driven strategies that foster a high-performing environment. The role offers remote working options and is pivotal in driving growth within the organization.
Qualifications
- 8+ years experience in Customer Success Operations or Revenue Operations.
- Strong experience with onboarding & professional services tooling.
- Excellent organization and time management skills.
Responsibilities
- Design strategies for customer onboarding and professional services.
- Identify friction points and drive operational efficiency.
- Manage projects related to the Customer Success Operations.
Skills
Customer Success Operations
GTM Systems
Revenue Operations
Data-driven strategies
Process redesigning
Tools
Salesforce
ChurnZero
Gainsight
Certinia
RocketLane
Job description
A leading legal technology firm in Toronto is seeking a Customer Success Operations Manager to enhance its Revenue Operations Team. The ideal candidate will oversee customer onboarding and professional services, identifying friction points to improve efficiency and collaboration across teams. With 8+ years of experience in a similar role, you will utilize various tools and methodologies to implement data-driven strategies that foster a high-performing environment. The role offers remote working options and is pivotal in driving growth within the organization.
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