Customer Success Manager (Remote from Canada)

Medium; Remote; CAD 80,000 - 100,000; Full time

Job summary

A software as a service company seeks a Customer Success Manager in Canada to manage a portfolio of enterprise customers across North America. This role focuses on onboarding, adoption, and ensuring the delivery of value, involving strategic partnerships with customers and internal teams. Candidates should possess over 5 years of experience in Customer Success, preferably in B2B SaaS, and have a strong proficiency in tools like Salesforce and Zendesk. The position promotes a flexible remote work environment and professional growth opportunities.

Benefits

Flexible remote work environment

Professional growth opportunities

Collaborative company culture

Qualifications

• 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS.
• Proven experience supporting enterprise customers, ideally in North America.
• Confidence leading executive-level conversations and QBRs.

Responsibilities

• Manage a portfolio of enterprise customers across North America.
• Build and maintain trusted relationships with senior customer stakeholders.
• Monitor account health and take proactive actions.

Skills

Customer Success or Account Management

Fluent English

Strategic thinking

Commercial awareness

Tools

Salesforce

HubSpot

Zendesk

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Canada.

In this role, you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes. Collaborating closely with internal teams, you will monitor account health, identify risks, and provide insights to influence product and customer experience decisions. This position offers the opportunity to operate in a fast-paced, collaborative environment while shaping scalable customer success frameworks and supporting high-impact accounts. You will leverage your experience to drive retention, renewals, and expansion, directly contributing to the success of both customers and the business.

Accountabilities

• Co-own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long-term value.
• Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance.
• Lead enablement sessions, workshops, QBRs, and other customer-facing activities.
• Monitor account health, usage metrics, and risk factors, taking proactive action where needed.
• Act as the voice of the customer internally, influencing product development and customer experience improvements.
• Collaborate with Sales on handovers, renewals, and growth opportunities.
• Contribute to scalable success frameworks, QA standards, and internal playbooks to optimize customer outcomes.

Requirements

• 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS.
• Proven experience supporting enterprise customers, ideally in North America.
• Background in BPO or outsourced support models is strongly preferred.
• Confidence leading executive-level conversations and QBRs.
• Strong commercial awareness, including retention, renewals, and expansion strategies.
• Fluent English, both written and spoken.
• Product-led mindset with strong judgment and strategic thinking.
• Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Zendesk.
• Based in the Americas with significant overlap with North American business hours.

Benefits

• Flexible remote work environment.
• Opportunity to work with high-impact enterprise customers in a fast-growing SaaS environment.
• Collaborative and low-ego company culture with clear communication practices.
• Professional growth opportunities through direct involvement in scaling customer success functions.
• Inclusive and supportive workplace valuing diverse perspectives and experiences.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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