Customer Success Manager: Drive Adoption & Growth in Rail Tech

ZTR; London; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for professional growth

Support for accommodations during recruitment

Job summary

A leading technology firm in London, Ontario, is seeking a Customer Success Manager to drive customer adoption of sustainable rail solutions. The role requires building strong customer relationships and collaborating with cross-functional teams. Ideal candidates have experience in customer success or strategic account management and possess excellent communication skills. This position offers opportunities for professional growth and long-term success.

Qualifications

• Experience in Customer Success, Strategic Account Management or related role.
• Proven experience leading complex projects.
• Ability to advocate for customers and help shape product strategies.

Responsibilities

• Build strong relationships with existing stakeholders.
• Advocate for customers and share their feedback.
• Collaborate with cross-functional teams.
• Own onboarding and post-sales interactions.

Skills

Customer relationship management

Project management

Communication skills

Technical understanding of products

Education

Diploma or Degree in Software Development, Engineering Technology, Telecommunications

Job description

A leading technology firm in London, Ontario, is seeking a Customer Success Manager to drive customer adoption of sustainable rail solutions. The role requires building strong customer relationships and collaborating with cross-functional teams. Ideal candidates have experience in customer success or strategic account management and possess excellent communication skills. This position offers opportunities for professional growth and long-term success.