Customer Success Advocate

Placements24; Kimberley; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Health, dental, and vision benefits

Generous paid time off

Growth opportunities

Job summary

Placements24 is seeking a proactive Customer Success Advocate for a fully remote role. You will guide clients to derive maximum value from our products and drive retention as a trusted advisor from a remote location.

Key responsibilities include onboarding, ongoing engagement, churn risk management, and cross-functional collaboration with sales and product teams. A bachelor's degree is preferred but not required depending on experience.

Qualifications

• Proven experience in customer success, account management, or a related client-facing role.
• Strong understanding of customer lifecycle management and retention strategies.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with clients remotely.
• Proficiency with CRM software and customer success platforms.

Responsibilities

• Onboard new customers and guide them through initial setup and product adoption.
• Regularly engage with customers to understand their needs, goals, and satisfaction levels.
• Proactively identify and address potential customer churn risks.
• Provide timely and effective solutions to customer inquiries and concerns.
• Collaborate with sales and product teams to ensure a seamless customer experience.
• Gather customer feedback and insights to inform product development and service improvements.

Skills

Customer success

Account management

Retention strategies

Communication

CRM software

Education

Bachelor's degree preferred

Tools

CRM platforms

Job description

About the Role

Our client is seeking a proactive and empathetic Customer Success Advocate to join their fully remote team. This role is dedicated to ensuring our clients derive maximum value from our products and services, fostering long-term relationships and driving customer retention. You will act as a trusted advisor, guiding customers through their journey and proactively addressing any potential challenges. This is an exceptional opportunity for individuals passionate about customer satisfaction and growth, who excel in a remote setting and can contribute to our client's mission from anywhere in South Africa .

Key Responsibilities

• Onboard new customers and guide them through initial setup and product adoption.
• Regularly engage with customers to understand their needs, goals, and satisfaction levels.
• Proactively identify and address potential customer churn risks.
• Provide timely and effective solutions to customer inquiries and concerns.
• Collaborate with sales and product teams to ensure a seamless customer experience.
• Gather customer feedback and insights to inform product development and service improvements.

Requirements

• Proven experience in customer success , account management, or a related client-facing role.
• Strong understanding of customer lifecycle management and retention strategies.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with clients remotely.
• Proficiency with CRM software and customer success platforms.
• A bachelor's degree in business, communications, or a related field is preferred.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Fully remote work environment, offering unparalleled flexibility.
• Comprehensive health, dental, and vision benefits.
• Generous paid time off and company holidays.
• Opportunities for professional growth and skill development in the customer success field.