Customer Service - Work from Home - Flexible Schedule

Tim's Financial; Yellowknife; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading financial services company in Yellowknife seeks individuals for their Customer Experience team. This remote position offers flexible scheduling, requiring a minimum of 25 hours a week, including weekends. Ideal candidates should possess customer-facing experience and strong problem-solving skills. Join a collaborative team dedicated to delivering exceptional service and creating value through meaningful interactions.

Qualifications

• 1+ year of customer-facing experience.
• Strong problem-solving skills and a passion for innovation.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Provide exceptional service to customers.
• Collaborate with team members for effective system advancements.
• Meet performance objectives and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Adaptability

Familiarity with new technologies

Ability to meet productivity targets

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo. That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation and work arrangement

Earn 21.50 CAD per hour¹. Work from the comfort of your home.

You must be able to work a minimum of 25 hours per week, with a minimum of 6 hours on at least 1 weekend day (Sat and / or Sun).

Set your own flexible schedule between Monday to Sunday (including holidays) 7am-8pm MST². Training is paid (must be on video for the entire duration of training — 2 days and must attend all training and nesting schedule in order to pass training).

Experience & Skills Requirements:

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

Qualifications

• 1+ year of customer-facing experience


• Strong problem-solving skills and a passion for innovation


• Eagerness to learn and adapt to new technologies


• Ability to meet performance objectives and productivity targets


• Comfortable with change and excited about growth opportunities