Customer Service Technician

Stelpro, Inc.; Sherbrooke; On-site; CAD 38,000 - 52,000; Full time

Job summary

Stelpro, Inc. in Sherbrooke, QC is seeking a Customer Service Technician to join our team. You will support customers, assist the sales force, and help ensure accurate order entry and timely processing.

Daily duties include handling calls, answering questions about pricing, product availability, and order status; providing first-level technical support; processing returns; and collaborating with other departments to drive continuous improvement.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to work well in a collaborative team.
• Customer-focused and service-oriented mindset.

Responsibilities

• Receiving, screening, and routing incoming calls in a professional manner;
• Responding to inquiries regarding pricing, product availability, and order status;
• Ensuring accurate and timely order entry and processing;
• Providing first-level technical support for products;
• Processing merchandise returns in accordance with established procedures;
• Providing administrative support to the Customer Service department;
• Working closely with the sales team and collaborating with various departments across the organization;
• Participating in continuous improvement initiatives and process optimization efforts.

Skills

Organizational skills

Attention to detail

Teamwork

Job description

Being a CustomerService Technician with us means playing a key role in the customerexperience and directly contributing to client satisfaction. In a dynamic andcollaborative environment, you will leverage your organizational skills,attention to detail, and teamwork abilities to deliver high-quality service,day after day.

As a CustomerService Technician, you will be at the heart of operations and in constantinteraction with customers, the sales team, and various departments within theorganization. You will also contribute to the continuous improvement ofdepartmental processes.

Your day-to-day responsibilities will include:

• Receiving, screening, and routing incoming calls in a professional manner;
• Responding to inquiries regarding pricing, product availability, and order status;
• Ensuring accurate and timely order entry and processing;
• Providing first-level technical support for products;
• Processing merchandise returns in accordance with established procedures;
• Providing administrativesupport to the Customer Service department;
• Working closely with the salesteam and collaborating with various departments across the organization;
• Participating in continuous improvement initiatives and process optimization efforts.