Customer Service Representative

Colonial Group; Prince George; On-site; CAD 32,000 - 52,000; Full time

Job summary

Colonial Group is seeking a Customer Service Representative to balance frontline customer support with warehouse tasks in a dynamic role. You will handle greetings, inquiries, orders, and product guidance, while collaborating with the supply chain for inventory and order questions and supporting warehouse duties.

The role emphasizes effective communication across teams and timely order fulfillment in a fast-paced environment.

Qualifications

• Experience in a customer service environment.
• Ability to process sales orders and returns.
• Strong communication with customers and internal teams.

Responsibilities

• Greet customers and assist with inquiries, plus order placement and pickup.
• Process sales orders, quotes, returns, and related reporting requirements.
• Provide product consultation and direction to customers.
• Collaborate with the supply chain team to resolve inventory and order questions.
• Coordinate with the warehouse team to ensure timely shipping of orders.
• Follow up on order status and communicate updates to customers and sales.
• Assist with warehousing duties including shipping/receiving, loading/unloading orders, picking/packing, and warehouse housekeeping.

Skills

Customer service

Order processing

Communication

Job description

Job title: Customer Service Representative

Job overview:

The Customer Service Representative plays a critical role in ensuring customer satisfaction while also supporting day-to-day warehouse operations. This is a dynamic role, with approximately 75% of time spent on customer service responsibilities, including front desk support, order processing, customer inquiries, and related communication. The remaining 25% of the role supports warehouse operations, including order picking, unloading trucks, using pallet jacks, and completing general warehouse duties.

Tasks, duties and responsibilities:

• Providecustomer service support, including greeting customers andassistingthem with inquiries, placing orders, and order pick-up.
• Process sales orders, quotes, returns, and other reporting requirements
• Provide product consultation and direction to customers.
• Engage with the supply chain team to address product inquiries and resolve inventory and order questions.
• Coordinate with the warehouse team to ensure orders are shipped in a timely manner.
• Follow up on order status and communicate order updates to customersCommunicate with the sales team and other departments to meet customer needs
• Assistwith warehousing duties including shipping and receiving,loadingand unloading orders, picking and packing orders, and organization and housekeeping of the warehouse.

Physical requirements:

Standing; walking; bending; dusty environments; exposure to extreme temperatures, heights, noise and lifting up to 23kg (50lbs)