Customer Service Representative

Metro Beauty Supply; Canada; Remote; CAD 38,000 - 52,000; Full time

Job summary

Metro Beauty is seeking a friendly Customer Service Representative to support salons and barbershops with orders, product questions, and issue resolution. You will be the reliable voice partners rely on every day, delivering care and professionalism.

In this role, you'll process orders, respond to enquiries, advise on products and promotions, and collaborate with sales and warehouse teams to ensure smooth operations.

Qualifications

• 1+ years of customer service or call-centre experience.
• Excellent verbal and written communication skills.
• Comfortable with order systems and multitasking.

Responsibilities

• Process orders and respond to partner enquiries.
• Resolve issues quickly with care and professionalism.
• Advise partners on products and promotions.
• Collaborate with sales and warehouse teams.

Skills

Customer service experience

Verbal and written communication

Order systems familiarity

Empathy

Beauty industry knowledge

Tools

CRM software

Order management systems

Job description

Our Customer Service Representatives are the warm, knowledgeable voice partners rely on every day. You'll help salons and barbershops with orders, product questions, and any issues that come up — always with care and professionalism. If you love helping people, solving problems, and building relationships, you'll thrive on our Customer Care team.

What you'll do

• Process orders and respond to partner enquiries
• Resolve issues quickly with care and professionalism
• Advise partners on products and promotions
• Collaborate with sales and warehouse teams

What we're looking for

• 1+ years of customer service or call-centre experience
• Excellent verbal and written communication skills
• Comfortable with order systems and multitasking
• Patient, empathetic, and solution-oriented
• Beauty industry knowledge is a plus