Customer Service Representative

Groupe Touchette Inc.; Dartmouth; On-site; CAD 40,000 - 56,000; Full time

Job summary

Groupe Touchette Inc. is seeking a customer-focused professional to deliver exceptional service, handle inbound and outbound calls, and support the sales team from Dartmouth, Nova Scotia.

You will manage orders, track deliveries, and assist with inventory searches within the network and with external suppliers. The role emphasizes strong communication, problem-solving, and relationship-building to drive repeat business.

Qualifications

• Minimum of two years of experience in customer service, sales, distribution, or supply chain.
• Experience in tire or automotive industry is considered an asset.
• Good understanding of inventory management and product availability.
• Excellent communication skills and ability to build strong customer relationships.
• Strong customer focus and commitment to delivering exceptional service.
• Excellent organizational, prioritization, and attention-to-detail skills.
• Strong problem-solving abilities with a proactive mindset.
• Proficiency with Microsoft Office and CRM/ERP systems.

Responsibilities

• Answer inbound client calls to promote product lines or propose alternatives.
• Participate in outbound call campaigns.
• Enter all client orders in the system.
• Follow-up on order and delivery statuses as required.
• Assist Sales Team and support coworkers in executing tasks.
• Provide solutions to customer issues in a professional and courteous manner.
• Maintain favorable relationships with customers to encourage repeat business.
• Provide feedback on the soundness and effectiveness of customer service policies.
• Handle first level problems and escalate as needed.

Skills

Customer service

Communication

Inventory management

CRM/ERP systems

Attention to detail

Problem solving

Microsoft Office

Tools

CRM/ERP systems

Microsoft Office

Job description

Offer exceptional customer service at all times.

Answer inbound client calls to promote the product lines offered by the company or propose alternatives.

Participate in outbound call campaign.

Clerical task

Provide solutions to customer issues and concerns in a professional and courteous manner.

Maintain favorable relationships with the customer to encourage repeat and future business.

Enter all client orders in the system.

Follow-up on order and delivery statuses when required by the client.

Perform inventory searches within our network and with external suppliers when required.

Assist Sales Team and support coworkers in executing certain tasks.

Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures

Effectively help customers with first level problems (1 st contact resolution) and escal

All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

• Minimum of two years of experience in customer service, sales, distribution, or supply chain.
• Experience in the tire or automotive industry is considered an asset.
• Good understanding of inventory management and product availability.
• Excellent communication skills and ability to build strong customer relationships.
• Strong customer focus and commitment to delivering exceptional service.
• Excellent organizational, prioritization, and attention-to-detail skills.
• Strong problem-solving abilities with a proactive mindset.
• Proficiency with Microsoft Office and CRM/ERP systems.