HVAC Technical Support Technician

Stelpro, Inc.; Sherbrooke; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Stelpro, Inc. in Sherbrooke is seeking an HVAC Technical Support Technician to respond to service requests, perform remote troubleshooting, and collaborate with service technicians and the R&D team to support repairs and preventive maintenance.

The role involves reading drawings and technical documents, entering orders, tracking shipments, processing returns, and handling warranty credits to ensure customer satisfaction.

Responsibilities

• Respond to service calls and emails
• Remotely monitor, locate, and diagnose technical issues
• Recommend solutions that best meet customer needs
• Read and interpret drawings and technical documentations
• Enter orders into the internal system and follow up on shipping confirmations
• Work closely with the R&D team to resolve technical issues
• Process merchandise returns
• Handle warranty and claim credits

Job description

Being a HVAC Technical Support technician means putting your passion and expertise to work for both the team and our customers.

As a HVAC Technical Support Technician, you will be responsible for responding to service requests, performing remote troubleshooting, and working closely with service technicians and teh R&D team to support repair and preventive maintenance activities.

In this role, you will,

• Respond to service calls and emails;
• Remotely monitor, locate, and diagnose technical issues;
• Recommend solutions that best meet customer needs;
• Read and interpret drawings and technical documentations;
• Enter orders into the internal system and follow up on shilpping confirmations;
• Work closely with the R&D team to resolve technical issues;
• Process merchandise returns;
• Handle warranty and claim credits.