Customer Service Representative

CSS; Mississauga; On-site; CAD 32,000 - 52,000; Full time

Job summary

CSS in Mississauga seeks a Representative - Customer Service to handle inquiries by phone, email and walk-ins, resolving routine and some complex issues. You will analyze customer needs and coordinate with other departments for follow-up as needed.

Responsibilities include processing payments for cash accounts, addressing concerns, and providing back-up support to the sales counter during peak times. Strong communication and interpersonal skills are essential.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution
• Resolve mostly routine and some non-routine problems and communicate solution or requested information
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
• Back-up support to sales counter with walk in and telephone inquiries
• Process payments for cash account customers
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary

Skills

Customer service

Communication

Interpersonal skills

Detail orientation

Pressure handling

Teamwork

Education

High School Diploma

Associate's Degree/College Diploma

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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