Customer Service Associate – Customer Service Representative

Canadian Tire; Prince Albert; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

On-site parking

Employee discount

Scholarship opportunities

Group benefit plan

Job summary

Canadian Tire in Saskatchewan, Prince Albert, is seeking a Customer Service Representative to assist customers and colleagues in a busy retail environment. You will handle inquiries, returns, exchanges, and sales transactions with a friendly, professional approach.

The role emphasizes customer satisfaction, teamwork, and participation in ongoing training. Flexible hours and diverse, inclusive work conditions are highlighted as part of the overall benefits and community involvement.

Qualifications

• Customer service experience is required.
• Ability to work shifts including weekends and holidays.
• Able to handle fast-paced environment and resolve issues.
• Strong problem-solving and decision-making skills.
• Ability to operate a cash register is a plus.

Responsibilities

• Greet and assist customers in person and over the phone.
• Respond to and handle customer inquiries and concerns.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Shift work

Problem solving

Communication

Attention to detail

Cash handling

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.