Customer Service Representative - Trench Safety

Finning International Inc.; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Finning Canada is seeking a Customer Service Representative to join the Edmonton team. You will be the first point of contact for customers at the rental counter, delivering fast, courteous service while handling rental contracts and basic sales.

The role demands multitasking, attention to detail, and a focus on customer satisfaction in a fast-paced environment. Prior trench safety or heavy equipment knowledge is a plus.

Qualifications

• Several years of direct sales and customer service experience.
• Trench Safety industry experience is an asset.
• Underground infrastructure and knowledge around shoring solutions is an asset.
• Strong communication and relationship-building skills.
• Proven ability to deliver exceptional customer service.
• Ability to work in a fast-paced environment and manage competing priorities.
• Strong organizational skills and attention to detail.
• Knowledge of heavy equipment, construction equipment or rental operations is preferred.

Responsibilities

• Provides efficient and effective customer service at the rental counter ensuring company standards are met.
• Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner.
• Performs inside sales of all products and services, including rentals that the company offers.
• Draws up rental and sales contracts.
• Processes equipment returns and closes rental contracts.
• Performs other equipment inquiries through the company’s computerized programming.
• Uses and maintains knowledge of the purchase order system.
• Assists in servicing equipment as required.
• Keeps paperwork current to insure prompt action on all transactions.

Skills

Direct sales

Customer service

Communication

Relationship-building

Time management

Attention to detail

Heavy equipment knowledge

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Our Trench Safety team is looking for a customer-focused Customer Service Representative to join our team in Edmonton. In this role, you will be the first point of contact for customers, providing exceptional service at the rental counter. This is a fast‑paced position that requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while supporting customers and internal teams.

Location: Edmonton, AB Schedule: Monday to Friday | 37.5 hours/week

Job Description

• Provides efficient and effective customer service at the rental counter ensuring company standards are met
• Interfacing with the customers by telephone or in person in a prompt, courteous, business‑like manner
• Performs inside sales of all products and services, including rentals that the company offers
• Draws up rental and sales contracts
• Processes equipment returns and closes rental contracts.
• Performs other equipment inquiries through the company’s computerized programming
• Uses and maintains knowledge of the purchase order system.
• Assists in servicing equipment as required
• Keeps paperwork current to insure prompt action on all transactions.

Qualifications

• Several years of direct sales and customer service experience
• Trench Safety industry experience is an asset
• Underground infrastructure and knowledge around shoring solutions is an asset
• Strong communication and relationship‑building skills
• Proven ability to deliver exceptional customer service
• Ability to work in a fast‑paced environment and manage competing priorities
• Strong organizational skills and attention to detail
• Knowledge of heavy equipment, construction equipment or rental operations is preferred

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world‑wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.