Customer Service Representative (Contract)

Allredi; City of Leduc; On-site; CAD 40,000 - 55,000; Full time

Job summary

A well-established company in Leduc, Alberta is seeking a Customer Service Representative to ensure customer inquiries are handled in a timely manner. Key responsibilities include processing orders, resolving complaints, and supporting the Sales Team. The ideal candidate has a high school diploma, at least two years of B2B customer service experience, strong communication, and computer skills. Join a dedicated team focused on customer satisfaction and operational success.

Qualifications

• Minimum two years of customer service experience in a B2B environment.
• Strong computer skills necessary for the role.
• Excellent communication skills (written and verbal) are essential.

Responsibilities

• Respond to incoming phone calls and customer emails to process orders efficiently.
• Acknowledge and resolve customer complaints.
• Support the Sales Team with quote follow-up.

Skills

Customer relationship management

Problem-solving

Communication skills

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Sage

Salesforce

Job description

Overview

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

• Respond to incoming phone calls and customer emails to process orders efficiently




• Promote and maintain good customer relationships




• Acknowledge and resolve customer complaints




• Ensure customer satisfaction and provide professional customer support




• Perform orders, refunds, and exchanges




• Monitor incoming product to provide accurate ETAs to customers




• Support the Sales Team with quote follow-up and proactively share customer information




• Gain an understanding of our products and how they are best utilized through continued development training




• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers




• Partner with Sales Team to resolve customer issues




• Adhere to all Company policies and procedures




• Comply with all Health & Safety related policies, procedures, and safe work practices




• Other duties as assigned

Qualifications

• High school diploma or equivalent




• Minimum two (2) years of customer service experience in a B2B environment




• Strong computer skills




• Experience with Sage and Salesforce an asset




• High attention to detail




• Excellent communication skills (written and verbal)




• Able to work independently and as part of a team




• Excellent problem-solving skills