Customer Service Representative

ManpowerGroup, Inc.; London; Remoto; CAD 31.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Full-time position

Safe work environment

100% Remote work

Competitive salary

Descrizione del lavoro

ManpowerGroup, Inc. is seeking a Customer Service Representative for a fully remote role supporting a client in the legal settlements sector.

You will handle inbound calls, guide claimants through eligibility, deadlines, and payment timelines, and assist with claim forms while maintaining professionalism and confidentiality. The position requires a high school diploma or equivalent, call center experience, excellent communication, and fluency in English.

Competenze

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service is required, preferably in a call center or other high-volume call environment.
• Excellent verbal and written communication skills.
• Must be fluent in English.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and customer service software.

Mansioni

• Answer inbound calls and respond to inquiries related to class action lawsuits and settlement details.
• Provide clear and accurate information about eligibility requirements, claim procedures, deadlines, and payment timelines.
• Assist callers with completing claim forms and navigating the official settlement website when applicable.
• Document all customer interactions in the CRM system according to company standards.
• Escalate complex or sensitive issues to supervisors or legal teams as needed.
• Maintain a high level of professionalism, confidentiality and empathy in all interactions.
• Address and resolve customer complaints and issues in a timely manner.
• Assist clients and customers with account-related inquiries and issues.
• Provide accurate information about products, services, and company policies to clients and customers.

Conoscenze

Customer service experience

Fluent English

Communication skills

Formazione

High School Diploma or Equivalent

Associate or Bachelor's degree preferred

Strumenti

Microsoft Office

CRM software

Descrizione del lavoro

Our client, a leader in Legal Settlements, is seeking a Customer Service Representative to join their team. The ideal candidate will have the ability to multitask, prioritize tasks, and fluently speak English which will align successfully with the organization.

Job Title: Customer Service Representative
Work schedule: Monday to Friday | 8:00 AM Pacific until 5:00 PM Pacific. 100% Remote position.

Pay Range: 27$ / hour

What's the Job?

• Answer inbound calls and respond to inquiries related to class action lawsuits and settlement details.


• Provide clear and accurate information about eligibility requirements, claim procedures, deadlines, and payment timelines.


• Assist callers with completing claim forms and navigating the official settlement website when applicable.


• Document all customer interactions in the CRM system according to company standards.


• Escalate complex or sensitive issues to supervisors or legal teams as needed.


• Maintain a high level of professionalism, confidentiality and empathy in all interactions.


• Address and resolve customer complaints and issues in a timely manner.


• Assist clients and customers with account-related inquiries and issues.


• Provide accurate information about products, services, and company policies to clients and customers.

What's Needed?

• High school diploma or equivalent; associate or bachelor's degree preferred.


• Experience in customer service is required, preferably in a call center or other high-volume call environment.


• Excellent verbal and written communication skills.


• Must be fluent in English.


• Strong problem-solving and analytical skills.


• Proficient in Microsoft Office and customer service software.

What's in it for me?

• Paid training


• Full time position


• Safe work environment


• 100% Remote work


• Competitive salary

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.