Remote Customer Support Specialist - BC

ManpowerGroup, Inc.; Vancouver; Remote; CAD 37,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Diversity and inclusion

Job summary

ManpowerGroup, Inc. is seeking a Customer Service Representative to support the Customer Support Department. The role is remote in British Columbia, with a pay rate of CAD 27 per hour and a weekday schedule from 8 AM to 5 PM.

You will handle inquiries by phone, email, and chat, resolve issues, and maintain records. Ideal candidates have a high school diploma or equivalent, 2+ years in customer service, excellent communication, and strong problem-solving abilities, along with proficiency in

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and customer service software.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional and courteous manner
• Address and resolve customer complaints and issues in a timely manner
• Assist clients and customers with account-related inquiries and issues
• Provide accurate information about products, services, and company policies to clients and customers
• Document all customer interactions and maintain accurate customer records

Skills

Communication skills

Problem solving

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

ManpowerGroup, Inc. is seeking a Customer Service Representative to support the Customer Support Department. The role is remote in British Columbia, with a pay rate of CAD 27 per hour and a weekday schedule from 8 AM to 5 PM.

You will handle inquiries by phone, email, and chat, resolve issues, and maintain records. Ideal candidates have a high school diploma or equivalent, 2+ years in customer service, excellent communication, and strong problem-solving abilities, along with proficiency in