Customer Service Representative Billingual

ManpowerGroup, Inc.; London; Remote; CAD 31,000 - 44,000; Part time

Benefits offered by this job

Remote work

Job summary

ManpowerGroup is seeking a bilingual Customer Service Representative to join a remote team serving Canadian claimants. The role handles inbound inquiries about class action settlements, explains eligibility, assists with claims filing, and ensures a positive claimant experience.

The position is remote anywhere in Canada, starting mid-November, with a pay rate of $27 per hour on a temporary basis.

Qualifications

• High school diploma or equivalent; degree is an asset.
• Fluent in English and French.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inquiries via phone, email, and chat about class action settlements.
• Explain eligibility, procedures, deadlines, and payment timelines.
• Assist with completing claims forms and navigating settlement websites.
• Provide accurate information about services and company policies.
• Document all interactions and maintain customer records.
• Maintain confidentiality, professionalism and empathy.
• Follow scripts and compliance guidelines for each class action.

Skills

Bilingual English/French

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

customer service software

Job description

Our client, a leading provider of legal and administrative services, is seeking a BilingualCustomer Service Representative to join their team. The ideal candidate is highly organized, adept at multitasking and managing priorities in a fast-paced environment, and demonstrates excellent communication skills in English and French. You will handle inbound calls and provide support related to class action settlements. In this role, you will be responsible for answering questions, explaining settlements details, assisting with claims filing process and ensuring a positive experience for claimants.

Job Title: Customer Service Representative
Location: Remote – Anywhere in Canada
Pay Rate: $27/hour
Temporary role with an undetermined end date.
Start date middle of end of November.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional related to class action lawsuits and settlements details.
• Provide clear and accurate information about eligibility requirements, claim procedures, deadlines and payment timelines.
• Assist callers with completing claims forms and navigating the official settlement website when applicable.
• Provide accurate information about servicesand company policies to customers.
• Document all customer interactions and maintain accurate customer records.
• Maintain a high level of professionalism, confidentiality and empathy in all integrations
• Follow call scripts and compliance guidelines specific to each class action.

What you bring

• High school diploma or equivalent (Associate or Bachelor’s degree is an asset).
• Excellent verbal and written communication skills.
• Fluent in French and English or other languages a plus.
• Ability to explain legal or procedural information in simple and clear terms
• Strong problem-solving and analytical abilities.
• Proficient with Microsoft Office and customer service software.

What’s in it for you?

• Paid training to set you up for success.
• 100% remote – work from anywhere in Canada.
• Safe and supportive work environment.
• Competitive hourly rate.

About ManpowerGroup, Parent Company of:

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.