Customer Service Representative

Tenaquip; Prince Rupert; On-site; CAD 40,000 - 50,000; Full time

Job summary

A customer service company located in Prince Rupert, British Columbia is seeking an individual to deliver exceptional customer service as the first point of contact for customers. Responsibilities include processing payments, handling inquiries, and assisting with inventory management. The ideal candidate has 2-3 years in a customer service role and strong communication skills. Interested applicants can expect to be part of an engaging work environment.

Qualifications

• 2-3 years in customer service role.
• Ability to demonstrate professionalism and enthusiasm.
• Outstanding communication skills.

Responsibilities

• Provide exceptional customer service to walk-in and call-in customers.
• Handle email requests and provide quotations.
• Process payment transactions and handle cash.

Skills

Customer service experience

Proficiency in English

Communication skills

Organizational skills

Multi-tasking abilities

Tools

Microsoft Outlook

Job description

Overview

Job purpose: As the first point of contact for walk-in and call-in customers, you will be responsible for the delivery of exceptional customer service as you assist with customer inquiries.

Responsibilities

• Offer product knowledge and direct sales service to ensure that the customer’s needs are satisfied.
• Handle email requests and provide quotations
• Ensure all items purchased are properly entered, allocated and efficiently processed.
• Process payment transactions and handle cash on a daily basis.
• Handle product returns including returning unsold items to stock.
• Keep the counter and pick-up area clean and organized.
• Assist with inventory put away and inventory counts
• Assist with store merchandising initiatives

Qualifications

• 2-3 years in customer service role
• Proficiency in English
• Knowledge in Microsoft Outlook (an asset)
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Ability to multi task, prioritize responsibilities and work independently

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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