Customer Service Representative

Evlv; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Job summary

Evlv in Montreal is seeking an organized, customer-focused order entry specialist to join our team. You will process orders from entry to completion, respond to inquiries by phone and email, coordinate shipments, and maintain accurate records.

The role requires 2+ years in customer service or order entry, strong communication, attention to detail, and proficiency with Microsoft Office. ERP experience is an asset; wholesale/manufacturing exposure is a plus.

Qualifications

• 2+ years of customer service, order entry, or customer support experience.
• Excellent communication and problem-solving skills.
• Strong organizational and multitasking abilities.
• High attention to detail.
• Proficiency with Microsoft Office; experience with ERP systems is an asset.

Responsibilities

• Process customer orders from entry to completion.
• Respond to customer inquiries via phone and email.
• Coordinate shipments and delivery schedules.
• Resolve order discrepancies, returns, and shipping issues.
• Maintain accurate customer and order records.
• Work closely with sales, warehouse, logistics, and operations teams.
• Provide administrative support and assist with reporting.
• Deliver exceptional customer service while ensuring orders are completed accurately and on time.

Skills

2+ years order entry

Customer service experience

Communication skills

Organizational multitasking

Attention to detail

MS Office proficiency

ERP familiarity

Tools

ERP systems (SAP, Dynamics)

Job description

If you enjoy working in a fast-paced environment, love staying organized, and thrive when juggling multiple priorities, we'd love to meet you.

Responsibilities

• Process customer orders from entry to completion
• Respond to customer inquiries via phone and email
• Coordinate shipments and delivery schedules
• Resolve order discrepancies, returns, and shipping issues
• Maintain accurate customer and order records
• Work closely with sales, warehouse, logistics, and operations teams
• Provide administrative support and assist with reporting
• Deliver exceptional customer service while ensuring orders are completed accurately and on time

Qualifications

• 2+ years of customer service, order entry, or customer support experience
• Excellent communication and problem-solving skills
• Strong organizational and multitasking abilities
• High attention to detail
• Proficiency with Microsoft OfficeExperience with ERP systems is an asset

Nice to Have

• Experience in wholesale, manufacturing, distribution, apparel, consumer goods, or similar industries
• Familiarity with ERP systems such as SAP, Microsoft Dynamics, Momentis, or similar