Customer Service Representative (Logistics)

APPLE EXPRESS COURIER; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

Apple Express Courier is seeking a Customer Service Representative (Logistics) to maintain professional contact with agents and service providers and to provide accurate, timely updates to customers. The role requires a business-focused background in logistics or related experience, with strong communication and problem-solving skills.

The position emphasizes proactive service, teamwork, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Bachelor-level or diploma in business/logistics preferred.
• Proven ability to deliver superior customer service.
• Strong written and verbal communication and analytical skills.
• Excellent organizational and planning abilities with multitasking capacity.
• Able to meet tight deadlines under pressure.
• Detail-oriented, reliable, and self-motivated.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Receive, review, ensure accuracy and execute orders.
• Maintain consistent and professional contact with agents and service providers.
• Maintain accurate and progressive updates with customers.
• Constantly update dispatch boards.
• Protects organization’s reputation by providing the service we promise.
• Able to solve problems or make recommendations when procedures deviate.
• Responsible for reporting requirements as needed.
• Update job knowledge by participating in educational opportunities.
• Proactive problem solving and cross-functional teamwork.
• Work well under time pressures with integrity and energy.

Skills

Customer service

Communication

Organizational skills

Problem solving

Time management

Team player

Detail oriented

MS Office

Education

Business Diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Customer Service Representative (Logistics)

7 days ago Requisition ID: 1081

Job Description Summary:

Logistics Coordinator/Customer Service Representative is responsible for maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization’s reputation by providing the service we promise.

Essential Duties and Responsibilities (Job Key Contributions/Task)

• Receive, review, ensure accuracy and execute orders
• Maintain consistent and professional contact with agents and service providers.
• Maintain accurate and progressive updates with customers.
• Constantly update dispatch boards.
• Protects organization’s reputation by providing the service we promise.
• Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise
• Responsible for all reporting requirements as the position dictates
• Updates job knowledge by participating in educational opportunities.
• Proactive approach to solving problems
• Team player with ability to work with cross-functional teams
• Ability to work under time pressures
• Must possess integrity, intelligence and energy
• Accustomed to working in a fast-paced, dynamic environment

Qualifications and experience:

• Business Diploma or equivalent work experience in Logistics’ field
• Delivers superior customer service
• Excellent written and verbal communication skills; and analytical and problem solving skills
• Demonstrated organizational, planning and decision making skills,
• Capable of managing a large number of tasks and resources on multiple projects with tight deadlines
• Must be detail-oriented, responsible, punctual and able to work with minimal supervision
• Ability to expand job responsibilities, suggests improvements, and collaborates with others to generate ideas and improve processes.
• Self motivated with excellent work ethic.
• Proficient in Microsoft Word, Excel, and Outlook

Language Skills:
English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.