Customer Service Representative

Reliable Staffing; Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Reliable Staffing seeks a detail-oriented Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment in Canada. You will handle customer inquiries by phone and email, provide shipment updates, and track orders while entering data accurately in the TMS.

You’ll coordinate with dispatch, operations, and carriers to resolve issues. The role requires 3+ years in logistics customer service, proficiency with Microsoft Office, and strong communication.

Qualifications

• 3+ years of customer service experience in logistics/3PL industries.
• Experience with TruckMate is an asset.
• Strong communication and attention to detail.
• Ability to multitask and solve problems independently.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Act as the primary contact for customer inquiries (phone & email).
• Provide shipment updates and monitor order status.
• Enter and manage data in the Transportation Management System (TMS).
• Coordinate with dispatch, operations, and carriers.
• Resolve issues promptly and professionally.
• Maintain clear, professional communication with customers and internal teams.
• Support documentation, billing, and tracking activities.
• Manage multiple tasks in a fast-paced environment.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem-solving

Tools

TruckMate

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.

Key Responsibilities

• Act as primary contact for customer inquiries (phone & email)
• Provide shipment updates and order status
• Enter and manage data in TMS accurately
• Coordinate with dispatch, operations, and carriers
• Resolve issues
• Maintain professional communication
• Support documentation, billing, and tracking
• Manage multiple tasks in a fast-paced environment

Qualifications

• 3+ years of customer service experience in logistics/3PL industry.
• Experience with TruckMate is an asset.
• Strong communication and attention to detail
• Ability to multitask and problem-solve independently
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to work under pressure and meet deadlines