Customer Order Specialist

Jobot; Canada; On-site; CAD 34,440 - 37,195; Full time

Benefits offered by this job

Competitive base salary

Full benefits: Medical, Dental, Vision

Generous PTO, vacation, sick, and holidays

Life Insurance coverage

401 (K) with generous company match

Job summary

A well-established organization in Canada is seeking a detail-oriented Customer Service Specialist to support end-to-end order fulfillment for B2B customers. Responsibilities include managing customer orders, coordinating with warehouses, and ensuring accurate, on-time delivery. The ideal candidate will have 3–5 years of experience in customer service, hands-on ERP system knowledge, and a strong background in the manufacturing or distribution sectors. Competitive salary and benefits offered.

Qualifications

• 3–5 years of experience in customer service, order management, or order fulfillment.
• Hands-on experience with ERP systems.
• Comfortable with EDI order processing.

Responsibilities

• Process and manage customer orders using ERP and EDI systems.
• Validate pricing, inventory availability, and delivery dates.
• Coordinate with sales and logistics partners.

Skills

Customer service experience

Order management skills

Excel proficiency

Attention to detail

Tools

ERP systems (JD Edwards preferred)

EDI systems

Job description

Overview

Customer Service Specialist supporting end-to-end order fulfillment, inventory availability, and logistics coordination.

This Jobot Consulting Job is hosted by: Liz Valdez. Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume. Salary: $25 - $27 per hour.

About Us

We are a well-established, growing organization within the manufacturing and food production space, known for delivering high-quality products and reliable service to customers across North America. Our operations are fast-paced, process-driven, and highly collaborative, with a strong focus on accuracy, efficiency, and customer satisfaction. We value professionals who take ownership of their work, communicate effectively, and thrive in an environment where attention to detail and operational excellence matter.

Why Join Us / What We Offer

• Competitive base salary and overall compensation package
• Full benefits: Medical, Dental, Vision
• Generous PTO, vacation, sick, and holidays
• Life Insurance coverage
• 401 (K) with generous company match

Job Details

We are seeking a detail-oriented Customer Service / Order Management Specialist to support end-to-end order fulfillment for B2B customers. This role is responsible for processing customer orders through multiple channels (EDI, email, phone), coordinating with warehouses and shipping partners, validating pricing and inventory availability, and ensuring accurate, on-time delivery.

The ideal candidate has experience working in a manufacturing or distribution environment, is comfortable navigating ERP systems daily, and understands the importance of accuracy, communication, and follow-through in order management.

Key Responsibilities

• Process and manage customer orders using ERP and EDI systems
• Validate pricing, inventory availability, and delivery dates
• Coordinate with sales, warehouses, logistics, and shipping partners
• Monitor open orders and ensure timely shipment confirmation
• Communicate proactively with customers regarding order status or changes
• Support internal teams with documentation, reporting, and issue resolution

Qualifications

• 3–5 years of experience in customer service, order management, or order fulfillment
• Daily hands-on experience with ERP systems (JD Edwards preferred)
• EDI order processing experience
• Strong Excel skills and high attention to detail
• Background in manufacturing, food production, or distribution strongly preferred

How to Apply

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.